Galaxy Payroll: research & sources
Public filings reveal useful commercial and delivery detail. Contract protections and disclosed access-control weaknesses deserve procurement attention.
Back to Galaxy Payroll overview →At a glance
Regional EOR
- Consider for
- Employers seeking Asian employment services with public issuer disclosures and an explicit partner model.
- Main trade-off
- A complete EOR liability, employee IP and transfer allocation was not obtained; general notice ranges cannot fill those gaps.
Based on public documents and customer accounts. Global provider assessment; service has not been tested.
How this provider scores
How we score ↗Six global category scores and the supplied final total. These are provider comparisons, not country-specific service tests or customer review stars.
Total: 3.4/5
The final workbook total includes its adjustment and is preserved as supplied. Missing values are not zero. See the provider research below for terms, sources and practical checks.
Current research by topic
Read the findings, their scope and the documents behind them. Scores above link to their supporting evidence.
Country fit & local delivery
Country fit
Primary HK and Singapore EOR pages offer employment without client incorporation. Issuer F3 identifies direct employment in Hong Kong, Taiwan and Macau and in-country partner employment in mainland China, Japan, Australia, Thailand, Malaysia, Vietnam, India, Indonesia, Philippines and Bangladesh. Singapore marketing is not proof of a wholly owned local employer. End-user selects candidate, group/partner employs and seconds the worker back. Named local employer, role eligibility and onboarding dependencies need a country quote.
Research finding · Sources
- Employer of Record Hong Kong Services | Galaxy APAC ↗
- EOR Solutions Singapore | Employer of Record Services ↗
- Galaxy issuer F3: business, group entities and delivery ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Immigration qualification
Singapore page advertises guaranteed work-visa/MOM compliance. This is an unverified provider promise, not an immigration approval guarantee. MOM November2023 answer confirms employee entitlements under a contract of service; it does not establish foreign-worker eligibility for a client without a Singapore entity. Obtain the lawful sponsorship route and individual eligibility in writing.
Research finding · Sources
- EOR Solutions Singapore | Employer of Record Services ↗
- Singapore MOM: EOR employees and statutory entitlements ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Costs, deposits & currency
Cost cash
FY2025 issuer filing describes negotiated percentage-of-total-remuneration fees with a minimum monthly charge, sometimes a fixed fee. It may require a deposit of one month salary per newly hired employee; invoices payable on receipt to30days depending agreement. Salary, bonus, commission, insurance, social security and housing funds form remuneration. No numerical percentage, all-in quote or FX spread established. Interim note7 separates refundable employment-security deposits from payroll advances; note5 concerns deposits paid to partners, not customer refund timing.
Published document · Sources
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- Galaxy interim financial notes: payroll funds and deposits ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Payroll that works in practice
Payroll
Issuer filing describes employment payroll, tax/social filings and group/partner remittance. Interim notes identify customer payroll/retirement funds awaiting payment. Website markets timely accurate payroll, but no country cutoff, actual approval/reconciliation example, error correction SLA or late-payment liability schedule inspected.
Research finding · Sources
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- Galaxy interim financial notes: payroll funds and deposits ↗
- Employer of Record Hong Kong Services | Galaxy APAC ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Support & accountability
Support
Annual filing describes regular management contact by email, telephone and meetings with channel customers/end-users; selected website testimonials praise responsiveness and help with changing rules. No binding urgent incident escalation, language/availability coverage or resolution time found. Channel delivery may add a separate client relationship.
Research finding · Sources
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- Leading HR & Corporate Solutions in Asia Pacific - Galaxy APAC ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Customer evidence limits
Annual filing reports top-five customer concentration66.7%FY2025 and no material customer/end-user complaints in FY2023–25. The latter is an issuer statement, not an independent incident rate. Three provider-selected named testimonials retained; China payroll praise is adjacent to EOR. No attributable Trustpilot/G2/Capterra customer sample found. GLXG investor/stock posts are not service customer reviews.
Research finding · Sources
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- Leading HR & Corporate Solutions in Asia Pacific - Galaxy APAC ↗
- Provider-specific discovery and targeted concerns ↗
- Provider-specific discovery and targeted concerns ↗
- Provider-specific discovery and targeted concerns ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Platforms & integrations
Platform
Website describes HRIS/payroll technology and administration. Annual filing discloses reliance on its own/third-party data centres, cloud and processing systems and existence of continuity/recovery plans, while warning plans may fail. No tested employer/employee workflow, API specification, named integration, export sample, uptime record or RTO/RPO commitment inspected.
Research finding · Sources
- Galaxy – Employer of Record & Payroll Outsourcing in APAC ↗
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Benefits & employee experience
Employee
HK/Singapore EOR marketing includes benefits administration, statutory contributions and local employment support. Annual filing includes bonus, insurance and social/housing funds within remuneration. No insurer/rate schedule, nonstandard leave handling or expense reimbursement timetable inspected.
Provider statement · Sources
- Employer of Record Hong Kong Services | Galaxy APAC ↗
- EOR Solutions Singapore | Employer of Record Services ↗
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Contracts & responsibility
Contract
Annual filing describes direct-client service agreements and channel confirmations by letter/email; employing entity is group or in-country partner. Public website terms are site-use terms rather than an operative EOR MSA. No complete client indemnity/liability cap, authority to instruct counsel/partners or employee-to-client IP assignment established.
Research finding · Sources
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- "Terms and Conditions | Galaxy Group Legal Policies " ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Switching & leaving an EOR
Exit
Annual filing describes initial one-year or indefinite terms, automatic or mutually agreed renewal depending agreement and material-breach cure periods of15working days to90days. Employee termination may use one-month notice/pay in lieu, mutual agreement or local law. Issuer says its deposit covers termination costs; this does not guarantee every client has no further liability. Reserve-release timing, EOR transfer fees and accrued-rights continuity remain unestablished.
Published document · Sources
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Employee data & security
Annual filing assurance scope
The SEC copy corroborates the annual report already read via OTCMarkets. Guangdong Prouden’s24October2025 opinion covers financial statements and expressly excludes an opinion on internal-control effectiveness. Item15 separately reports financial-reporting and logical/privileged-access control weaknesses. An unqualified accounts opinion does not establish effective controls or prove a customer data breach. Existing later interim results and commercial findings remain applicable to their stated periods.
Published document · Sources
Scope and dates retained; existing later evidence is not replaced by older records.
Security
Annual security policy classifies personal information as restricted, describes authorised access, disposal/backups and cloud encryption when feasible. Privacy policy describes cross-border group/service-party sharing and necessary retention; website consent is not a complete employee DPA or named subprocessor list. FY2025 Item15 discloses IT general-control design weaknesses in logical/privileged access and cybersecurity. No proof of a customer data breach, independent security attestation or contractual client notification deadline established.
Published document · Sources
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- Privacy Policy | Galaxy Group ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Business stability & track record
Annual filing assurance scope
The SEC copy corroborates the annual report already read via OTCMarkets. Guangdong Prouden’s24October2025 opinion covers financial statements and expressly excludes an opinion on internal-control effectiveness. Item15 separately reports financial-reporting and logical/privileged-access control weaknesses. An unqualified accounts opinion does not establish effective controls or prove a customer data breach. Existing later interim results and commercial findings remain applicable to their stated periods.
Published document · Sources
Scope and dates retained; existing later evidence is not replaced by older records.
Resilience
Issuer F3 identifies BVI parent incorporated26August2021 and operating companies including HK2013, Macau2016 and Taiwan/Shenzhen2018. FY2025 filing discloses financial-reporting/IT control weaknesses and proposed formal control frameworks; remediation not established. May2026 interim filing reports six-month revenueHKD14,032,113 and net lossHKD1,147,010 for period ended31December2025; cashHKD33,195,112, up fromHKD32,188,711. A reported loss alone does not establish insolvency. These are historical issuer figures, not a current liquidity guarantee.
Published document · Sources
- Galaxy issuer F3: business, group entities and delivery ↗
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- Galaxy May2026 filing: interim operating results ↗
- Galaxy interim financial notes: payroll funds and deposits ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Customer evidence limits
Annual filing reports top-five customer concentration66.7%FY2025 and no material customer/end-user complaints in FY2023–25. The latter is an issuer statement, not an independent incident rate. Three provider-selected named testimonials retained; China payroll praise is adjacent to EOR. No attributable Trustpilot/G2/Capterra customer sample found. GLXG investor/stock posts are not service customer reviews.
Research finding · Sources
- Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58) ↗
- Leading HR & Corporate Solutions in Asia Pacific - Galaxy APAC ↗
- Provider-specific discovery and targeted concerns ↗
- Provider-specific discovery and targeted concerns ↗
- Provider-specific discovery and targeted concerns ↗
No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.
Pricing
Request a current quote
Salary, employer costs and deposits are separate. Plan the full cost ↗
Support & service
Regular management contact through email, phone and meetings is documented.
Channel delivery can add handoffs and no urgent resolution or availability commitment was found. Sources & context ↗
Evaluate galaxy-payroll for your hire.
Turn the assessment into questions for your own hire. These detailed checks sit underneath the seven scored areas; a selected account may be relevant to more than one check.
This provider has not yet had the full review classification used for our three-provider pilot. The questions below are checks to complete, not a service assessment.
01Country & local deliveryBuyer questions
Start with the actual employing entity, your role and the people delivering the service locally.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- Who will legally employ this person, and who delivers each local service?
- Can you support our exact role, hiring country, working arrangement and expected duration?
02Full cost & cash upfrontBuyer questions
Compare a full year of employment costs, extra charges, currency conversion and the cash tied up before payday.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- What will this specific hire cost over twelve months?
- Which additional charges can arise, and who must approve them?
03Payroll & correctionsBuyer questions
Trace an approved payroll through to payment, then find out who fixes an error and how quickly.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- How are payroll inputs, calculations and changes checked before approval?
- What happens when an employee is paid incorrectly or late?
04Support & accountabilityBuyer questions
Find the person who owns an urgent problem. Separate a quick acknowledgement from a resolved case.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- How does a buyer or employee reach a person who can own an urgent issue?
- How quickly can we reach a specialist in our hiring country and language?
05Platform & integrationsBuyer questions
Test the employer view, employee view and every local portal with your own hiring scenario.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- Show us a complete employer workflow from adding a hire to changing their contract.
- Show us the employee experience on web and mobile.
06Employees & benefitsBuyer questions
Check country-specific benefits, leave, expenses and the day-to-day experience of the person you hire.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- Which benefits are actually available, who pays, and what choice does the employee have?
- How are local leave, holidays, time records and unusual entitlements represented?
07Contract responsibilitiesBuyer questions
Understand who can make decisions, approve charges and bear the cost when something goes wrong.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- Who bears the cost when advice, payroll or a filing is wrong?
- Who can instruct local partners, appoint counsel or agree settlements?
08Leaving & switchingBuyer questions
Settle notice, renewal, termination charges, deposit release and benefits continuity before you join.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- What are the minimum term, renewal rules, notice window and early exit charges?
- Show us an ordinary departure and a disputed termination.
09Security & privacyBuyer questions
Follow sensitive employee data through the platform, local partners, access controls and incident response.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- How do permissions, authentication and account recovery protect sensitive employee data?
- Where does employee data go, and which subprocessors and local partners receive it?
10Stability & track recordBuyer questions
Look beyond brand recognition to continuity plans, customer references and documented company events.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask galaxy-payroll
- How will payroll and employment continue if your business or a key partner is disrupted?
- What evidence should our leadership use to assess provider stability and track record?
Country coverage
Confirm the employing entity and eligibility for your role before signing.
Choose a country to check availability →Provider facts
What the supplied call material adds.
Paraphrases from a privately supplied deal and ticket summary. The source is an EOR market participant with a commercial interest; we have not inspected the original recordings or full transcripts.
No call account for galaxy-payroll was supplied in this batch. We have not inferred one from another provider’s material.
Names, customer organisations and identifying details have been removed. These insights inform questions; they do not establish hidden charges, service failures or comparative popularity.
Read all the anonymised buying insights →Sources & evidence
Provider statements describe advertised terms. They are not independent audits.
- Galaxy – Employer of Record & Payroll Outsourcing in APAC
Galaxy – Employer of Record & Payroll Outsourcing in APAC
Provider-issued material - Galaxy Payroll FY2025 Form20-F, signed24October2025
Targeted full paragraphs and tables read: group structure, employment delivery/partner arrangements, fees/deposits/client duration and employee exit, Item15 controls, independent audit report and cash note. Not a claim to read every filing line. Same annual report as earlier OTCMarkets mirror; newer interim figures remain preserved.
Issuer statement - Privacy Policy | Galaxy Group
Privacy Policy | Galaxy Group
Provider-issued material - "Terms and Conditions | Galaxy Group Legal Policies "
"Terms and Conditions | Galaxy Group Legal Policies "
Provider-issued material - EOR Solutions Singapore | Employer of Record Services
EOR Solutions Singapore | Employer of Record Services
Provider-issued material - Galaxy issuer F3: business, group entities and delivery
Galaxy issuer F3: business, group entities and delivery
Provider issued - Employer of Record Hong Kong Services | Galaxy APAC
Employer of Record Hong Kong Services | Galaxy APAC
Provider-issued material - Singapore MOM: EOR employees and statutory entitlements
Singapore MOM: EOR employees and statutory entitlements
Public independent source/search - Galaxy interim financial notes: payroll funds and deposits
Galaxy interim financial notes: payroll funds and deposits
Provider issued - Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58)
Galaxy Payroll Group Ltd (Form: 20-F, Received: 10/24/2025 16:01:58)
Independent directory; listing details may be supplier submitted - Galaxy May2026 filing: interim operating results
Galaxy May2026 filing: interim operating results
Provider issued - Leading HR & Corporate Solutions in Asia Pacific - Galaxy APAC
Leading HR & Corporate Solutions in Asia Pacific - Galaxy APAC
Provider-issued material