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Grafton: research & sources

Substantive Poland and Baltic employment scope with identifiable group ownership. EOR-specific commercial and data protections remain open, and Dutch staffing terms should be checked only where applicable.

Back to Grafton overview →

At a glance

Staffing Firm

Consider for
Employers considering Poland or Baltic hiring through a broader staffing group.
Main trade-off
No applicable Poland or Baltic MSA establishes liability, IP or transfer terms; Dutch secondment restrictions are not global EOR rules.
3.4/5Provider research score · See the reasons

Based on public documents and customer accounts. Global provider assessment; service has not been tested.

How this provider scores

How we score ↗

Six global category scores and the supplied final total. These are provider comparisons, not country-specific service tests or customer review stars.

Cost3.0/5
Support3.5/5
Contract terms3.0/5
Payroll3.5/5
Local delivery4.0/5
Cost transparency & FXNot scored

Total: 3.4/5

The final workbook total includes its adjustment and is preserved as supplied. Missing values are not zero. See the provider research below for terms, sources and practical checks.

Current research by topic

Read the findings, their scope and the documents behind them. Scores above link to their supporting evidence.

Country fit & local delivery

Czech page recovery scope

Czech payroll/EOR page now inspected in both direct capture and browser. It displays the service heading/banner and corporate footer but no substantive service description. Candidate-account links and certification logos do not establish an EOR employer workflow or current assurance scope. Existing substantive Poland/Baltics EOR evidence is retained with its own country scope; Czech charges, employer identity and delivery conditions remain unanswered.

Research finding · Sources
Checked 2026-09-17

Provider statements and observed document scope, not independent operational evidence or a customer-specific contract determination.

Identity

Grafton describes founding in Ireland in1982, entering CEE in1994 and Poland in1996–97, and joining Gi Group in2018. Polish website terms identify Grafton Recruitment Sp z oo, KRS0000744760/NIP5272861049. UK privacy includes Grafton Professional Staffing Limited; Dutch terms identify Gi Group Perm BV trading as Grafton. These distinct legal entities require hire-specific attribution and are not interchangeable. Unrelated Grafton organisations and historical Irish staffing records were not used to establish current ownership.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Delivery

Primary Polish and Baltic materials explicitly offer legal-employer EOR, with Grafton handling contracts, payroll, tax/social contributions and HR formalities while the client directs daily work. Baltic materials identify Latvia, Lithuania and Estonia; Poland claims access to27 Gi Group-network countries, not a verified country-by-country employer map. Onboarding within a few working days is conditional on role, country, headcount and documents. Individual immigration scope and local licences remain to be confirmed.

Provider statement · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Costs, deposits & currency

Dutch payment

The inspected Dutch general schedule requires payment within14 days unless agreed otherwise,1% monthly late interest, invoice objections within14 days and collection costs of15% with EUR200 minimum. Generic termination allows three months notice, but the secondment section expressly overrides that general termination provision and prohibits premature termination outside specified default/insolvency cases. Country/product scope must be confirmed before using these terms in an EOR comparison.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Dutch transfer

Dutch secondment terms allow direct hire without extra fee after1,700 invoiced/paid hours; earlier transfer incurs a formula based on25% of the rate and remaining hours, or EUR7,500 excluding VAT where no rate was agreed. Travel, accommodation and employee expenses are additional. General liability is limited to insured and actually reimbursed amounts, excludes indirect damage, imposes broad client indemnities and expires after one year, with intent/gross-negligence exceptions. These are published Dutch recruitment/secondment terms, not a verified global EOR MSA.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Price

No public Poland/Baltics EOR management fee, all-in employment quote, FX calculation or deposit/prefund rule was located. Dutch terms dated1 January2020 are a separate recruitment/secondment schedule: they quote fees by agreement, exclude VAT/government levies, permit cost/index adjustments and pass through transition/severance-related costs. Those Dutch commercial terms are not automatically applicable to Poland/Baltics EOR.

Research finding · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Payroll that works in practice

Payroll

Poland/Baltics EOR offers payroll, tax/social contribution and employee documentation administration. No inspected operational cutoffs, approval/reconciliation example or error-compensation SLA establishes actual accuracy. One UK agency worker reports long-running pay issues attributed to NHS EEAST while praising Grafton staff chasing them; it is staffing evidence, not proof Grafton caused an EOR payroll failure.

Research finding · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Support & accountability

Review scope

Thirty distinct Trustpilot posts were collected from the displayed Most recent ordering:20 on page1 and10 on page2, spanning November2022–December2024. Many concern suspected WhatsApp/Telegram impersonators, some five-star ratings are explicitly intended to protect the company rating, and one one-star account concerns unrelated crystal mugs. Provider replies deny affiliation and point to official channels; the primary contact page independently warns about impersonation. These posts are quality/identity leads or exclusions, not EOR customer failure statistics. Page recency summary conflicts with visible dates; actual post dates and ordering are preserved. No matching G2/Capterra EOR profile emerged from bounded searches.

Research finding · Sources

Support

Grafton advertises local HR specialists and country contact routes; UK recruitment reviews often praise named consultants, interview help and responsiveness, while one candidate reports no follow-up after interview. Published response times and binding EOR escalation ownership were not obtained. Suspected impersonation reports have been separated from genuine service accounts and provider denials retained.

Research finding · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Platforms & integrations

Czech page recovery scope

Czech payroll/EOR page now inspected in both direct capture and browser. It displays the service heading/banner and corporate footer but no substantive service description. Candidate-account links and certification logos do not establish an EOR employer workflow or current assurance scope. Existing substantive Poland/Baltics EOR evidence is retained with its own country scope; Czech charges, employer identity and delivery conditions remain unanswered.

Research finding · Sources
Checked 2026-09-17

Provider statements and observed document scope, not independent operational evidence or a customer-specific contract determination.

Platform

Public Grafton sites expose candidate accounts, vacancy applications and some worked-hours functions; UK privacy mentions MyGiGroup. These are not a demonstrated unified EOR employer/employee dashboard. Reporting/export detail, two-way integrations, country portal handoffs, user testing and recovery/uptime evidence remain missing from the inspected EOR pages.

Research finding · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Benefits & employee experience

Employee

Polish EOR covers employment formalities, leave and occupational health/safety administration. Baltic legal-employer pages cover local employee entitlements. No detailed insurer/premium schedule, employee benefit choice, reimbursement timetable or demonstrated leave workflow was obtained. Dutch secondment expense exclusions cannot establish Baltic benefit costs.

Provider statement · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Contracts & responsibility

Contract

Legal employment and client operational supervision are explicit, but no operative Poland/Baltics EOR MSA or complete employee IP/confidentiality assignment chain was inspected. Polish website regulations concern candidate/site accounts. Dutch recruitment/secondment indemnities and permission requirements are documented separately; counsel authority, local partner instruction rights and settlement consent remain hire-specific gaps.

Research finding · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Dutch transfer

Dutch secondment terms allow direct hire without extra fee after1,700 invoiced/paid hours; earlier transfer incurs a formula based on25% of the rate and remaining hours, or EUR7,500 excluding VAT where no rate was agreed. Travel, accommodation and employee expenses are additional. General liability is limited to insured and actually reimbursed amounts, excludes indirect damage, imposes broad client indemnities and expires after one year, with intent/gross-negligence exceptions. These are published Dutch recruitment/secondment terms, not a verified global EOR MSA.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Switching & leaving an EOR

Dutch payment

The inspected Dutch general schedule requires payment within14 days unless agreed otherwise,1% monthly late interest, invoice objections within14 days and collection costs of15% with EUR200 minimum. Generic termination allows three months notice, but the secondment section expressly overrides that general termination provision and prohibits premature termination outside specified default/insolvency cases. Country/product scope must be confirmed before using these terms in an EOR comparison.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Dutch transfer

Dutch secondment terms allow direct hire without extra fee after1,700 invoiced/paid hours; earlier transfer incurs a formula based on25% of the rate and remaining hours, or EUR7,500 excluding VAT where no rate was agreed. Travel, accommodation and employee expenses are additional. General liability is limited to insured and actually reimbursed amounts, excludes indirect damage, imposes broad client indemnities and expires after one year, with intent/gross-negligence exceptions. These are published Dutch recruitment/secondment terms, not a verified global EOR MSA.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Exit

No Poland/Baltics EOR minimum term, renewal/notice window, disputed termination fee or transition of benefits/accrued rights was established. Published Dutch secondment lock-in and transfer fees merit commercial follow-up for that product, but are not attributed globally. Switching EOR may involve a new legal employer; specific accrued-rights arrangements need the contract.

Research finding · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Employee data & security

Security

UK privacy, revised7 May2020, covers candidates, temporary workers and employees, payroll/benefits providers, shared MyGiGroup data and group companies acting as autonomous controllers. It describes generic security and cross-border safeguards but still references the EU-US Privacy Shield, so a current transfer assessment and employee DPA are needed. Global privacy is narrower marketing/precontract material. No demonstrated MFA, EOR subprocessor schedule, assurance report or contractual breach deadline was obtained.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Review scope

Thirty distinct Trustpilot posts were collected from the displayed Most recent ordering:20 on page1 and10 on page2, spanning November2022–December2024. Many concern suspected WhatsApp/Telegram impersonators, some five-star ratings are explicitly intended to protect the company rating, and one one-star account concerns unrelated crystal mugs. Provider replies deny affiliation and point to official channels; the primary contact page independently warns about impersonation. These posts are quality/identity leads or exclusions, not EOR customer failure statistics. Page recency summary conflicts with visible dates; actual post dates and ordering are preserved. No matching G2/Capterra EOR profile emerged from bounded searches.

Research finding · Sources

Business stability & track record

Czech page recovery scope

Czech payroll/EOR page now inspected in both direct capture and browser. It displays the service heading/banner and corporate footer but no substantive service description. Candidate-account links and certification logos do not establish an EOR employer workflow or current assurance scope. Existing substantive Poland/Baltics EOR evidence is retained with its own country scope; Czech charges, employer identity and delivery conditions remain unanswered.

Research finding · Sources
Checked 2026-09-17

Provider statements and observed document scope, not independent operational evidence or a customer-specific contract determination.

Identity

Grafton describes founding in Ireland in1982, entering CEE in1994 and Poland in1996–97, and joining Gi Group in2018. Polish website terms identify Grafton Recruitment Sp z oo, KRS0000744760/NIP5272861049. UK privacy includes Grafton Professional Staffing Limited; Dutch terms identify Gi Group Perm BV trading as Grafton. These distinct legal entities require hire-specific attribution and are not interchangeable. Unrelated Grafton organisations and historical Irish staffing records were not used to establish current ownership.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Financial context

Gi Group Holding2024 annual report describes Grafton/Marks Sattin acquisition in2018 and consolidated revenue about EUR4.7bn, EBITDA EUR159m, net financial debt EUR305.7m including IFRS16 and equity EUR229m. It says the consolidated statements were audited by KPMG. The report also records UK/Ireland organic sales decline13.9% and losses; directors say these do not compromise going concern. These are group historical disclosures, not current Grafton EOR liquidity, ring-fenced payroll funds or a contractual parent guarantee.

Published document · Sources
Checked 2026-09-16

No private quote, signed EOR contract, outreach or operational trial. Provider claims are not independent delivery verification. Search absence does not prove absence of incidents.

Review scope

Thirty distinct Trustpilot posts were collected from the displayed Most recent ordering:20 on page1 and10 on page2, spanning November2022–December2024. Many concern suspected WhatsApp/Telegram impersonators, some five-star ratings are explicitly intended to protect the company rating, and one one-star account concerns unrelated crystal mugs. Provider replies deny affiliation and point to official channels; the primary contact page independently warns about impersonation. These posts are quality/identity leads or exclusions, not EOR customer failure statistics. Page recency summary conflicts with visible dates; actual post dates and ordering are preserved. No matching G2/Capterra EOR profile emerged from bounded searches.

Research finding · Sources

Pricing

Request a current quote

Salary, employer costs and deposits are separate. Plan the full cost ↗

Support & service

Local HR specialists and country contacts have positive recruitment-service examples.

EOR escalation targets remain unavailable; impersonation reports are separated from genuine provider service. Sources & context ↗

THE SAME TEN CHECKS FOR EVERY PROVIDER

Evaluate grafton for your hire.

Turn the assessment into questions for your own hire. These detailed checks sit underneath the seven scored areas; a selected account may be relevant to more than one check.

This provider has not yet had the full review classification used for our three-provider pilot. The questions below are checks to complete, not a service assessment.

01Country & local deliveryBuyer questions

Start with the actual employing entity, your role and the people delivering the service locally.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • Who will legally employ this person, and who delivers each local service?
  • Can you support our exact role, hiring country, working arrangement and expected duration?
Prepare for your provider call →
02Full cost & cash upfrontBuyer questions

Compare a full year of employment costs, extra charges, currency conversion and the cash tied up before payday.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • What will this specific hire cost over twelve months?
  • Which additional charges can arise, and who must approve them?
Prepare for your provider call →
03Payroll & correctionsBuyer questions

Trace an approved payroll through to payment, then find out who fixes an error and how quickly.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • How are payroll inputs, calculations and changes checked before approval?
  • What happens when an employee is paid incorrectly or late?
Prepare for your provider call →
04Support & accountabilityBuyer questions

Find the person who owns an urgent problem. Separate a quick acknowledgement from a resolved case.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • How does a buyer or employee reach a person who can own an urgent issue?
  • How quickly can we reach a specialist in our hiring country and language?
Prepare for your provider call →
05Platform & integrationsBuyer questions

Test the employer view, employee view and every local portal with your own hiring scenario.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • Show us a complete employer workflow from adding a hire to changing their contract.
  • Show us the employee experience on web and mobile.
Prepare for your provider call →

Run the 12-task platform demo →

06Employees & benefitsBuyer questions

Check country-specific benefits, leave, expenses and the day-to-day experience of the person you hire.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • Which benefits are actually available, who pays, and what choice does the employee have?
  • How are local leave, holidays, time records and unusual entitlements represented?
Prepare for your provider call →
07Contract responsibilitiesBuyer questions

Understand who can make decisions, approve charges and bear the cost when something goes wrong.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • Who bears the cost when advice, payroll or a filing is wrong?
  • Who can instruct local partners, appoint counsel or agree settlements?
Prepare for your provider call →
08Leaving & switchingBuyer questions

Settle notice, renewal, termination charges, deposit release and benefits continuity before you join.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • What are the minimum term, renewal rules, notice window and early exit charges?
  • Show us an ordinary departure and a disputed termination.
Prepare for your provider call →
09Security & privacyBuyer questions

Follow sensitive employee data through the platform, local partners, access controls and incident response.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • How do permissions, authentication and account recovery protect sensitive employee data?
  • Where does employee data go, and which subprocessors and local partners receive it?
Prepare for your provider call →
10Stability & track recordBuyer questions

Look beyond brand recognition to continuity plans, customer references and documented company events.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask grafton

  • How will payroll and employment continue if your business or a key partner is disrupted?
  • What evidence should our leadership use to assess provider stability and track record?
Prepare for your provider call →

Country coverage

Confirm the employing entity and eligibility for your role before signing.

Choose a country to check availability →

Provider facts

ANONYMISED BUYING INSIGHTS

What the supplied call material adds.

Paraphrases from a privately supplied deal and ticket summary. The source is an EOR market participant with a commercial interest; we have not inspected the original recordings or full transcripts.

No call account for grafton was supplied in this batch. We have not inferred one from another provider’s material.

Names, customer organisations and identifying details have been removed. These insights inform questions; they do not establish hidden charges, service failures or comparative popularity.

Read all the anonymised buying insights →

Sources & evidence

Provider statements describe advertised terms. They are not independent audits.

  1. About Grafton | Global Leader in Search & Selection
    Grafton · documentation · Checked 16 Sept 2026

    About Grafton | Global Leader in Search & Selection

    Provider-issued material
  2. Employer of Record (EOR) | Grafton LV
    Grafton · documentation · Checked 16 Sept 2026

    Employer of Record (EOR) | Grafton LV

    Provider-issued material
  3. Privacy Policy | Grafton
    Grafton · documentation · Checked 16 Sept 2026

    Privacy Policy | Grafton

    Provider-issued material
  4. Privacy Policy | Grafton
    Grafton · documentation · Checked 16 Sept 2026

    Privacy Policy | Grafton

    Provider-issued material
  5. Contact | Grafton Recruitment
    Grafton · documentation · Checked 16 Sept 2026

    Contact | Grafton Recruitment

    Provider-issued material
  6. Formalaus darbdavio paslauga | Darbo santykių valdymas – Grafton
    Grafton · documentation · Checked 16 Sept 2026

    Formalaus darbdavio paslauga | Darbo santykių valdymas – Grafton

    Provider-issued material
  7. 2024-Annual-Report_ENG-Version.pdf
    Grafton · documentation · Checked 16 Sept 2026

    2024-Annual-Report_ENG-Version.pdf

    Provider-issued material
  8. Grafton UK most-recent page2;first10 complete accounts and responses
    Public source research · review platform · Checked 16 Sept 2026

    Grafton UK most-recent page2;first10 complete accounts and responses

    Public independent source/search
  9. Zpracování mezd a služba zajištění registračního zaměstnavatele
    Grafton · provider · Checked 17 Sept 2026

    Direct and browser page show payroll/EOR title and banner but no substantive service body. Live footer linksGiGroupHolding,candidateaccounts,country-sites,privacyandterms. ISO9001andEcovadisOctober2025logos appear without report or certificate scope. This confirms the page label, not Czech EOR operational terms, licence, owned-entity map or audited controls.

    Provider-owned public website
  10. Employer of Record | Grafton PL
    Grafton · provider · Checked 16 Sept 2026

    Employer of Record | Grafton PL

    Provider-issued material
  11. Warunki korzystania z serwisu | Regulamin Grafton Recruitment
    Grafton · documentation · Checked 16 Sept 2026

    Warunki korzystania z serwisu | Regulamin Grafton Recruitment

    Provider-issued material
  12. Terms & Conditions | Grafton
    Grafton · documentation · Checked 16 Sept 2026

    Terms & Conditions | Grafton

    Provider-issued material
  13. Grafton UK Trustpilot most-recent page1;20 complete accounts and responses
    Public source research · review platform · Checked 16 Sept 2026

    Grafton UK Trustpilot most-recent page1;20 complete accounts and responses

    Public independent source/search
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