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Providers/Lano/Research

Lano: research & sources

Lano publishes detailed platform, payroll and partner documentation. It is a partner-led service, and buyers should focus on the local employer, payroll cutoff and the full fee and exit schedule.

Back to Lano overview →

At a glance

Global EOR

Consider for
Employers coordinating several local EOR partners through a shared administration platform.
Main trade-off
Refund guidance runs from the final termination invoice, and the unavailable EOR annex and hire schedule determine minimum terms, cancellation charges and liability.
3.7/5Provider research score · See the reasons

Based on public documents and customer accounts. Global provider assessment; service has not been tested.

How this provider scores

How we score ↗

Six global category scores and the supplied final total. These are provider comparisons, not country-specific service tests or customer review stars.

Cost3.6/5
Support3.7/5
Contract terms3.6/5
Payroll3.7/5
Local delivery4.2/5
Cost transparency & FX3.1/5

Total: 3.7/5

The final workbook total includes its adjustment and is preserved as supplied. Missing values are not zero. See the provider research below for terms, sources and practical checks.

Current research by topic

Read the findings, their scope and the documents behind them. Scores above link to their supporting evidence.

Country fit & local delivery

Identity and structure

Lano Software GmbH is the platform company named in the September 2025 imprint, Berlin-Charlottenburg HRB 198116 B, with Aurel Albrecht and Markus Schünemann named as directors. About page says founded 2018, Berlin headquarters and remote team across 19 countries. Legal employment is performed by selected local EOR partners, not established merely by the German platform identity. A registry aggregator lead names former fhain Internet UG; no original registry history was obtained, so this remains an unverified identity lead rather than a new competitor.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Immigration and benefits scope

Pricing lists visa/immigration support and local tax/HR expertise; invoice categories include registration, visa/A1 application, medical checks, annual insurance and benefit charges. No country/role visa eligibility matrix, work-permit guarantee, insurer network or country-specific premium schedule obtained. EOR marketing says local statutory benefits plus optional employer-selected benefits; coverage claims do not prove delivery quality.

Provider statement · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Partner coverage and scope

EOR page claims 170+ countries through a network of partners; Lano assigns the partner based on hire country. Its current subprocessor page names Native Teams, GoGlobal, Safeguard, People 2.0/Capital GES/Husys, INS Global, Serviap, Employ Africa and regional firms as EOR providers. These are delivery relationships, not evidence of common ownership or duplicate brands. The employing counterparty and exact eligibility require confirmation for each hire. The EOR page still gives an August 2022 excluded-country list and 28 currencies while pricing says 70+ supported payment currencies, so neither is a verified current EOR eligibility matrix.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Subprocessor quality and data map

Lano publishes a substantial list of local payroll and EOR entities plus Google Cloud, Dropbox, SuperAI OCR, Boei chatbot and payment firms Currencycloud, Rapyd and Ebury. List shows apparent copy errors: Parakar Group heading gives Native Teams legal details; SuperAI transfer wording names Peaberry and Ebury wording names Rapyd. These are document-quality concerns, not proof of an actual unlawful transfer. Exact hire-specific recipient chain, service scope and hosting regions need clarification.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Onboarding dependencies and case

Marketing promises onboarding in less than a week; documented workflow requires estimated costs, Framework Agreement, candidate data, four-party contract approval, a per-hire Schedule and deposit. The provider-published Preply case reports 16 days average onboarding, 41 hires in nine countries and praise for urgent assistance. Its 2023 hiring history is historical and selected by Lano, not a current independent SLA or market-wide benchmark.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 partner delivery and commercial friction

Other accounts praise human support, local employment expertise, consolidated payroll and contractor-to-employee transitions. A recruitment partner praises the relationship but sometimes needs Lano to unblock local partners; affiliation is retained. A mixed-service buyer needs separate budget spreadsheets, wants cost tagging/forecast dashboards and reports limited integrations/English-only advanced help. One buyer finds the price higher but worthwhile; another reports delayed invoices affecting cash flow. A contractor reports UK bank-holiday payment delay. These reports do not establish universal product absence, present-day fees or all-country partner quality.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Costs, deposits & currency

Extra fee categories

Invoice taxonomy explicitly includes late-payment, legal/professional, off-cycle, payroll-change, registration, termination, FX/transaction, medical, visa/A1 and annual-insurance charges. Severance accrual balances may be partly or fully returned when employment ends. This establishes possible charge categories, not amounts or charges applicable to every contract; the advertised base fee is not total employment cost.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Starting prices and addons

Published EOR fee starts at EUR499 per employee per month. Contractor management and multi-country payroll start at EUR19; payroll consolidation starts at EUR3 and are separate offerings. Page says tailored proposals depend on size, countries and services. Payments are labelled included in all plans, but FAQ calls Integrated Payments an optional add-on; local-network payments can be free where supported and SWIFT costs EUR25 per transaction. Integration pricing and country-specific services are scoped separately. No accepted quote or minimum headcount/term schedule obtained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Deposit and return conditions

Hiring guide says a deposit is required for every EOR hire, usually one month of total salary, employment costs and management fee, potentially two months depending on local regulations/payment terms. It says refund within 60 days of the final termination invoice after employment ends. Offboarding guide instead describes cases where no deposit was required and tracks refund through a Credit Memo. These published statements need hire-specific reconciliation; refund timing is not 60 days automatically from the last working day.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Funding and settlement

EOR help documents two billing models: total monthly costs after processing at month-end, or beginning-of-month pre-funding followed by employee-level settling invoices. In the pre-funding model, estimated invoice must be paid before processing proceeds. Available credit terms, payment deadlines and eligibility for each model are not public. An automatically completed payroll-cycle status is a calendar transition, not independent confirmation of bank receipt.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

FX and proration

Invoice guide uses xe.com mid-market as reference but applies a rate above that reference for FX-risk management; no percentage or fixing time published. Deposits are converted without that adjustment and service fees are not changed by currency conversion. Mid-month salary, employer costs and associated fees are prorated to worked portion, including starts, exits and salary changes. Specific invoice calculations are supplied on request. Lower-than-bank marketing is not an independently checked FX comparison.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Payment partner and fund protection

Current payments help names Currency Cloud Limited for UK, Currencycloud BV for EEA and Visa Global Services Inc for US payments. Subprocessor page retains a different older US Currency Cloud Inc/CFSB description. Wallet safeguarding guide says regulated partners safeguard funds in payment accounts until payout; it does not establish that EOR deposits or all payroll pre-funding are protected identically. Safeguarding, deposit insurance and a provider payroll guarantee must not be conflated.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 partner delivery and commercial friction

Other accounts praise human support, local employment expertise, consolidated payroll and contractor-to-employee transitions. A recruitment partner praises the relationship but sometimes needs Lano to unblock local partners; affiliation is retained. A mixed-service buyer needs separate budget spreadsheets, wants cost tagging/forecast dashboards and reports limited integrations/English-only advanced help. One buyer finds the price higher but worthwhile; another reports delayed invoices affecting cash flow. A contractor reports UK bank-holiday payment delay. These reports do not establish universal product absence, present-day fees or all-country partner quality.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Contractor and finance incidents

March 2024 Capterra contractor reports 403 access outside Europe/US, bugs and no way to get help; country unnamed. June 2023 finance director reports invoice errors, unclear costs, latency, absent export and ending relationship; product unspecified, Multiplier considered. Latter is GetApp-origin syndicated by Capterra, retained once. Current contractor terms say users are not entitled to contractor-software support, while EOR Platform Terms have a technical SLA; product distinctions are material. Historical complaints are not assumed current.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Payroll that works in practice

Extra fee categories

Invoice taxonomy explicitly includes late-payment, legal/professional, off-cycle, payroll-change, registration, termination, FX/transaction, medical, visa/A1 and annual-insurance charges. Severance accrual balances may be partly or fully returned when employment ends. This establishes possible charge categories, not amounts or charges applicable to every contract; the advertised base fee is not total employment cost.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 ten and crosspost

Ten complete default-order G2 accounts are recovered, dated April 2024 to July 2026. Five show explicit G2 invitation/incentive, one G2 invitation without explicit incentive and four Organic; no replies displayed. Rasul’s salary-delay/exit complaint closely matches his existing Lano Trustpilot record and Native Teams G2 account, where he names both providers. It is retained as a probable cross-post, not another independent incident; overtime/annual-leave allegations in the Native Teams update are not transferred to Lano. The G2 body says salary was eventually paid while exit messages remained unanswered.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Funding and settlement

EOR help documents two billing models: total monthly costs after processing at month-end, or beginning-of-month pre-funding followed by employee-level settling invoices. In the pre-funding model, estimated invoice must be paid before processing proceeds. Available credit terms, payment deadlines and eligibility for each model are not public. An automatically completed payroll-cycle status is a calendar transition, not independent confirmation of bank receipt.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Payroll cutoffs and correction

EOR help specifies a single global payroll-change cutoff on the fifth of each month at 12:00 CET, moved to the preceding working day for weekends/holidays. Later changes default to next month; urgent off-cycle processing needs approval, usually costs extra and is unavailable in some countries. Payroll-only entity cutoffs are different. EOR cycle reports show base pay, benefits, expenses, overtime and leave, with individual final invoices. No independent accuracy test or guaranteed emergency correction time obtained.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 partner delivery and commercial friction

Other accounts praise human support, local employment expertise, consolidated payroll and contractor-to-employee transitions. A recruitment partner praises the relationship but sometimes needs Lano to unblock local partners; affiliation is retained. A mixed-service buyer needs separate budget spreadsheets, wants cost tagging/forecast dashboards and reports limited integrations/English-only advanced help. One buyer finds the price higher but worthwhile; another reports delayed invoices affecting cash flow. A contractor reports UK bank-holiday payment delay. These reports do not establish universal product absence, present-day fees or all-country partner quality.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Contractor and finance incidents

March 2024 Capterra contractor reports 403 access outside Europe/US, bugs and no way to get help; country unnamed. June 2023 finance director reports invoice errors, unclear costs, latency, absent export and ending relationship; product unspecified, Multiplier considered. Latter is GetApp-origin syndicated by Capterra, retained once. Current contractor terms say users are not entitled to contractor-software support, while EOR Platform Terms have a technical SLA; product distinctions are material. Historical complaints are not assumed current.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Salary and exit complaint

Rasul Osmanbeyli, 31 March 2026 Trustpilot, reports salary unprocessed for the first three months, eventually paid after repeated escalation, rude treatment and difficulty ending contract. Names both Lano and Native Teams. Lano lists Native Teams as an EOR provider, making a partner link plausible but not proving this account arrangement or liability. No provider reply, payroll documents, employment country or final exit outcome available; salary resolution does not imply contract dispute resolved.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Support & accountability

G2 ten and crosspost

Ten complete default-order G2 accounts are recovered, dated April 2024 to July 2026. Five show explicit G2 invitation/incentive, one G2 invitation without explicit incentive and four Organic; no replies displayed. Rasul’s salary-delay/exit complaint closely matches his existing Lano Trustpilot record and Native Teams G2 account, where he names both providers. It is retained as a probable cross-post, not another independent incident; overtime/annual-leave allegations in the Native Teams update are not transferred to Lano. The G2 body says salary was eventually paid while exit messages remained unanswered.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Technical support SLA

Platform Terms section 6 gives technical issue first-response/resolution times in working hours: high 3/24, medium 4/48, low 48 hours/7 days. It commits to 99% availability per calendar year, excluding scheduled maintenance, negligible impairment and specified non-provider failures. Scheduled downtime usually has one-week notice, except urgent security/functionality work; no public automatic service-credit schedule found. These technical targets are not a payroll or employment dispute resolution SLA.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Review scope balance and age

Collected all two Trustpilot accounts and ten most-recent public Capterra product-page accounts. Capterra dates August 2021–November 2024; eight carry incentive disclosures, including six vendor-referred 2024 creative freelancers. Positives concern task alerts, invoicing, cross-client organisation and responsiveness; criticisms include terminology, translation, missing attachment previews, invoice reissue and documentation. These largely concern contractor management, not contemporary EOR performance. Irvan vendor reply proposes videos, not verified delivery.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Support and payment complaints

Pricing promises dedicated onboarding/customer success and flexible communication schedules, without an explicit universal 24/7 EOR resolution promise. Payment complaints go first to Lano, with Currencycloud escalation for the regulated payment service. Help page gives urgency-based 8–12 working-hour acknowledgment, an initial response within five working days and inconsistent resolution text: aim of 30 business days, then 15 days with exceptional 35-day maximum. These conflicting statements and payments-only scope are retained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 partner delivery and commercial friction

Other accounts praise human support, local employment expertise, consolidated payroll and contractor-to-employee transitions. A recruitment partner praises the relationship but sometimes needs Lano to unblock local partners; affiliation is retained. A mixed-service buyer needs separate budget spreadsheets, wants cost tagging/forecast dashboards and reports limited integrations/English-only advanced help. One buyer finds the price higher but worthwhile; another reports delayed invoices affecting cash flow. A contractor reports UK bank-holiday payment delay. These reports do not establish universal product absence, present-day fees or all-country partner quality.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Contractor and finance incidents

March 2024 Capterra contractor reports 403 access outside Europe/US, bugs and no way to get help; country unnamed. June 2023 finance director reports invoice errors, unclear costs, latency, absent export and ending relationship; product unspecified, Multiplier considered. Latter is GetApp-origin syndicated by Capterra, retained once. Current contractor terms say users are not entitled to contractor-software support, while EOR Platform Terms have a technical SLA; product distinctions are material. Historical complaints are not assumed current.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Salary and exit complaint

Rasul Osmanbeyli, 31 March 2026 Trustpilot, reports salary unprocessed for the first three months, eventually paid after repeated escalation, rude treatment and difficulty ending contract. Names both Lano and Native Teams. Lano lists Native Teams as an EOR provider, making a partner link plausible but not proving this account arrangement or liability. No provider reply, payroll documents, employment country or final exit outcome available; salary resolution does not imply contract dispute resolved.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Platforms & integrations

Expenses and leave workflows

Help documents receipt/date/currency/amount expenses, mileage with individual or employer-fixed country rates, approver roles and traceable pay items after approval. Expense currency can be converted to company reporting currency and then payout currency. PTO types depend on country/model; employees can alter requests before start, and 0.1-day increments are supported where applicable. Payroll cutoffs still affect processing. Benefit quality and actual reimbursement timing were not tested.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Partner coverage and scope

EOR page claims 170+ countries through a network of partners; Lano assigns the partner based on hire country. Its current subprocessor page names Native Teams, GoGlobal, Safeguard, People 2.0/Capital GES/Husys, INS Global, Serviap, Employ Africa and regional firms as EOR providers. These are delivery relationships, not evidence of common ownership or duplicate brands. The employing counterparty and exact eligibility require confirmation for each hire. The EOR page still gives an August 2022 excluded-country list and 28 currencies while pricing says 70+ supported payment currencies, so neither is a verified current EOR eligibility matrix.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Access controls and security claims

Help defines Admin, Manager, Finance, employee-limited Expense/PTO Approver roles and entity access; deleting a user immediately revokes platform access. Security page claims SOC2 Type II, AES-256 storage, TLS1.2, GCP infrastructure, SSO through Okta/Auth0/Google and logging/auditing. No actual audit report, period, exceptions, assurance scope or measured uptime was obtained. Security marketing is provider assertion, not an independently verified certificate.

Provider statement · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Platform and integrations

Public help documents hire/cycle progress, employee costs, invoices, roles, PTO and expenses. Integration marketing claims two-way real-time sync, but help distinguishes live connectors from on-demand development; payroll fields, mapping, sync frequency and permissions are configured per system. HiBob, Personio, Workday, SAP, Zoho and Lucca logos do not establish identical live connector scope. No authenticated hands-on test, full field matrix, mobile parity or local-partner portal map obtained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Platform change and suspension

Platform Terms prevail over conflicting FA provisions for their scope. Material term changes require 30-day notice and express acceptance; minor nonmaterial amendments can follow notice without separate consent. Materially impairing platform changes get 90-day notice. Access can be immediately suspended for contractual breach, legal requirement or malicious attack. Failure to report defects promptly can affect remedies. This is documented software access risk, not proof of payroll suspension in practice.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Technical support SLA

Platform Terms section 6 gives technical issue first-response/resolution times in working hours: high 3/24, medium 4/48, low 48 hours/7 days. It commits to 99% availability per calendar year, excluding scheduled maintenance, negligible impairment and specified non-provider failures. Scheduled downtime usually has one-week notice, except urgent security/functionality work; no public automatic service-credit schedule found. These technical targets are not a payroll or employment dispute resolution SLA.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Review scope balance and age

Collected all two Trustpilot accounts and ten most-recent public Capterra product-page accounts. Capterra dates August 2021–November 2024; eight carry incentive disclosures, including six vendor-referred 2024 creative freelancers. Positives concern task alerts, invoicing, cross-client organisation and responsiveness; criticisms include terminology, translation, missing attachment previews, invoice reissue and documentation. These largely concern contractor management, not contemporary EOR performance. Irvan vendor reply proposes videos, not verified delivery.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 partner delivery and commercial friction

Other accounts praise human support, local employment expertise, consolidated payroll and contractor-to-employee transitions. A recruitment partner praises the relationship but sometimes needs Lano to unblock local partners; affiliation is retained. A mixed-service buyer needs separate budget spreadsheets, wants cost tagging/forecast dashboards and reports limited integrations/English-only advanced help. One buyer finds the price higher but worthwhile; another reports delayed invoices affecting cash flow. A contractor reports UK bank-holiday payment delay. These reports do not establish universal product absence, present-day fees or all-country partner quality.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Contractor and finance incidents

March 2024 Capterra contractor reports 403 access outside Europe/US, bugs and no way to get help; country unnamed. June 2023 finance director reports invoice errors, unclear costs, latency, absent export and ending relationship; product unspecified, Multiplier considered. Latter is GetApp-origin syndicated by Capterra, retained once. Current contractor terms say users are not entitled to contractor-software support, while EOR Platform Terms have a technical SLA; product distinctions are material. Historical complaints are not assumed current.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Benefits & employee experience

Expenses and leave workflows

Help documents receipt/date/currency/amount expenses, mileage with individual or employer-fixed country rates, approver roles and traceable pay items after approval. Expense currency can be converted to company reporting currency and then payout currency. PTO types depend on country/model; employees can alter requests before start, and 0.1-day increments are supported where applicable. Payroll cutoffs still affect processing. Benefit quality and actual reimbursement timing were not tested.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Immigration and benefits scope

Pricing lists visa/immigration support and local tax/HR expertise; invoice categories include registration, visa/A1 application, medical checks, annual insurance and benefit charges. No country/role visa eligibility matrix, work-permit guarantee, insurer network or country-specific premium schedule obtained. EOR marketing says local statutory benefits plus optional employer-selected benefits; coverage claims do not prove delivery quality.

Provider statement · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Contracts & responsibility

Offboarding authority and transfer

Lano instructs clients to notify it of resignation/termination and let the local EOR carry out official communication. Workflow collects reason/date, severance, pending pay and leave, then alignment, signatures, notice, final payroll and deposit credit memo. Request submission does not itself end employment. Provider-published Preply case praises terminations and describes a planned transfer of UK EOR hires to its own new entity; completed transfer outcome, continuity and fees are not independently evidenced.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Platform change and suspension

Platform Terms prevail over conflicting FA provisions for their scope. Material term changes require 30-day notice and express acceptance; minor nonmaterial amendments can follow notice without separate consent. Materially impairing platform changes get 90-day notice. Access can be immediately suspended for contractual breach, legal requirement or malicious attack. Failure to report defects promptly can affect remedies. This is documented software access risk, not proof of payroll suspension in practice.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Contract stack liability and IP

Hiring documents comprise Framework Agreement, Platform Terms, EOR Annex, DPA, hire Schedule and local employment contract. Help says FA governs indemnification/termination and EOR Annex governs employment costs, IP and EOR-specific indemnities; Schedule sets fees, payment deadlines and local notice. The public Platform Terms give software licence/warranty and access rules, not the missing employment liability allocation. Full FA, EOR Annex, DPA and negotiated Schedules were not obtained, so liability cap, employee IP chain, minimum commitment and service cancellation charges remain unanswered.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Switching & leaving an EOR

Extra fee categories

Invoice taxonomy explicitly includes late-payment, legal/professional, off-cycle, payroll-change, registration, termination, FX/transaction, medical, visa/A1 and annual-insurance charges. Severance accrual balances may be partly or fully returned when employment ends. This establishes possible charge categories, not amounts or charges applicable to every contract; the advertised base fee is not total employment cost.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 ten and crosspost

Ten complete default-order G2 accounts are recovered, dated April 2024 to July 2026. Five show explicit G2 invitation/incentive, one G2 invitation without explicit incentive and four Organic; no replies displayed. Rasul’s salary-delay/exit complaint closely matches his existing Lano Trustpilot record and Native Teams G2 account, where he names both providers. It is retained as a probable cross-post, not another independent incident; overtime/annual-leave allegations in the Native Teams update are not transferred to Lano. The G2 body says salary was eventually paid while exit messages remained unanswered.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Deposit and return conditions

Hiring guide says a deposit is required for every EOR hire, usually one month of total salary, employment costs and management fee, potentially two months depending on local regulations/payment terms. It says refund within 60 days of the final termination invoice after employment ends. Offboarding guide instead describes cases where no deposit was required and tracks refund through a Credit Memo. These published statements need hire-specific reconciliation; refund timing is not 60 days automatically from the last working day.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Offboarding authority and transfer

Lano instructs clients to notify it of resignation/termination and let the local EOR carry out official communication. Workflow collects reason/date, severance, pending pay and leave, then alignment, signatures, notice, final payroll and deposit credit memo. Request submission does not itself end employment. Provider-published Preply case praises terminations and describes a planned transfer of UK EOR hires to its own new entity; completed transfer outcome, continuity and fees are not independently evidenced.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Platform change and suspension

Platform Terms prevail over conflicting FA provisions for their scope. Material term changes require 30-day notice and express acceptance; minor nonmaterial amendments can follow notice without separate consent. Materially impairing platform changes get 90-day notice. Access can be immediately suspended for contractual breach, legal requirement or malicious attack. Failure to report defects promptly can affect remedies. This is documented software access risk, not proof of payroll suspension in practice.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Contract stack liability and IP

Hiring documents comprise Framework Agreement, Platform Terms, EOR Annex, DPA, hire Schedule and local employment contract. Help says FA governs indemnification/termination and EOR Annex governs employment costs, IP and EOR-specific indemnities; Schedule sets fees, payment deadlines and local notice. The public Platform Terms give software licence/warranty and access rules, not the missing employment liability allocation. Full FA, EOR Annex, DPA and negotiated Schedules were not obtained, so liability cap, employee IP chain, minimum commitment and service cancellation charges remain unanswered.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Salary and exit complaint

Rasul Osmanbeyli, 31 March 2026 Trustpilot, reports salary unprocessed for the first three months, eventually paid after repeated escalation, rude treatment and difficulty ending contract. Names both Lano and Native Teams. Lano lists Native Teams as an EOR provider, making a partner link plausible but not proving this account arrangement or liability. No provider reply, payroll documents, employment country or final exit outcome available; salary resolution does not imply contract dispute resolved.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Employee data & security

Privacy processing retention

Privacy policy v2.0 last reviewed January 2026 distinguishes controller, processor and subprocessor roles by relationship; customer generally controls employment/payroll data. It describes third-country safeguards including SCCs and applicable adequacy/derogations. Payroll processing retention follows customer instructions; own contract/accounting records can survive termination for stated statutory periods. Security page promises prompt incident notification/cooperation but supplies no exact breach-notification SLA. Full contractual DPA and incident record unavailable.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Subprocessor quality and data map

Lano publishes a substantial list of local payroll and EOR entities plus Google Cloud, Dropbox, SuperAI OCR, Boei chatbot and payment firms Currencycloud, Rapyd and Ebury. List shows apparent copy errors: Parakar Group heading gives Native Teams legal details; SuperAI transfer wording names Peaberry and Ebury wording names Rapyd. These are document-quality concerns, not proof of an actual unlawful transfer. Exact hire-specific recipient chain, service scope and hosting regions need clarification.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Access controls and security claims

Help defines Admin, Manager, Finance, employee-limited Expense/PTO Approver roles and entity access; deleting a user immediately revokes platform access. Security page claims SOC2 Type II, AES-256 storage, TLS1.2, GCP infrastructure, SSO through Okta/Auth0/Google and logging/auditing. No actual audit report, period, exceptions, assurance scope or measured uptime was obtained. Security marketing is provider assertion, not an independently verified certificate.

Provider statement · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Payment partner and fund protection

Current payments help names Currency Cloud Limited for UK, Currencycloud BV for EEA and Visa Global Services Inc for US payments. Subprocessor page retains a different older US Currency Cloud Inc/CFSB description. Wallet safeguarding guide says regulated partners safeguard funds in payment accounts until payout; it does not establish that EOR deposits or all payroll pre-funding are protected identically. Safeguarding, deposit insurance and a provider payroll guarantee must not be conflated.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Review quality access and targeted search

Second Trustpilot account alleges social-media job offers seeking personal information, without establishing interaction with the real Lano company; retained as possible impersonation/quality lead, not confirmed provider fraud. Capterra profile has 19 records but only ten recent full cards were exposed on product page; hydrated all-reviews route exposed only the first two, so remaining historical material not counted. G2 profile showed 17 but Content missing, then seller CAPTCHA; no full G2 reviews collected. Separate forum/complaint/company searches yielded no verified adverse ruling or independently resolved EOR incident. Absence of a found record is not proof of no incidents.

Research finding · Sources

Business stability & track record

Identity and structure

Lano Software GmbH is the platform company named in the September 2025 imprint, Berlin-Charlottenburg HRB 198116 B, with Aurel Albrecht and Markus Schünemann named as directors. About page says founded 2018, Berlin headquarters and remote team across 19 countries. Legal employment is performed by selected local EOR partners, not established merely by the German platform identity. A registry aggregator lead names former fhain Internet UG; no original registry history was obtained, so this remains an unverified identity lead rather than a new competitor.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 ten and crosspost

Ten complete default-order G2 accounts are recovered, dated April 2024 to July 2026. Five show explicit G2 invitation/incentive, one G2 invitation without explicit incentive and four Organic; no replies displayed. Rasul’s salary-delay/exit complaint closely matches his existing Lano Trustpilot record and Native Teams G2 account, where he names both providers. It is retained as a probable cross-post, not another independent incident; overtime/annual-leave allegations in the Native Teams update are not transferred to Lano. The G2 body says salary was eventually paid while exit messages remained unanswered.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Onboarding dependencies and case

Marketing promises onboarding in less than a week; documented workflow requires estimated costs, Framework Agreement, candidate data, four-party contract approval, a per-hire Schedule and deposit. The provider-published Preply case reports 16 days average onboarding, 41 hires in nine countries and praise for urgent assistance. Its 2023 hiring history is historical and selected by Lano, not a current independent SLA or market-wide benchmark.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Payment partner and fund protection

Current payments help names Currency Cloud Limited for UK, Currencycloud BV for EEA and Visa Global Services Inc for US payments. Subprocessor page retains a different older US Currency Cloud Inc/CFSB description. Wallet safeguarding guide says regulated partners safeguard funds in payment accounts until payout; it does not establish that EOR deposits or all payroll pre-funding are protected identically. Safeguarding, deposit insurance and a provider payroll guarantee must not be conflated.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Review scope balance and age

Collected all two Trustpilot accounts and ten most-recent public Capterra product-page accounts. Capterra dates August 2021–November 2024; eight carry incentive disclosures, including six vendor-referred 2024 creative freelancers. Positives concern task alerts, invoicing, cross-client organisation and responsiveness; criticisms include terminology, translation, missing attachment previews, invoice reissue and documentation. These largely concern contractor management, not contemporary EOR performance. Irvan vendor reply proposes videos, not verified delivery.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Investor disclosure and limits

TX Group Annual Report 2025 page 164 lists Lano Software GmbH in Berlin, EUR73,000 share capital and a 9.7% group capital interest for 2025 versus 8.8% for 2024. The table was visually checked against the PDF. This establishes an investor-reported minority holding at the reporting date, not Lano cash reserves, profitability or payroll protection. No consolidated Lano audited financial statements, balance-sheet guarantee or current registry extract obtained.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Review quality access and targeted search

Second Trustpilot account alleges social-media job offers seeking personal information, without establishing interaction with the real Lano company; retained as possible impersonation/quality lead, not confirmed provider fraud. Capterra profile has 19 records but only ten recent full cards were exposed on product page; hydrated all-reviews route exposed only the first two, so remaining historical material not counted. G2 profile showed 17 but Content missing, then seller CAPTCHA; no full G2 reviews collected. Separate forum/complaint/company searches yielded no verified adverse ruling or independently resolved EOR incident. Absence of a found record is not proof of no incidents.

Research finding · Sources

Pricing

Request a current quote

Salary, employer costs and deposits are separate. Plan the full cost ↗

Support & service

Published technical response targets and specific positive human-support accounts give useful service detail.

Technical targets do not cover employment disputes; payment complaint timings conflict and a cross-posted salary/exit account remains one unresolved-context incident. Sources & context ↗

THE SAME TEN CHECKS FOR EVERY PROVIDER

Evaluate lano for your hire.

Turn the assessment into questions for your own hire. These detailed checks sit underneath the seven scored areas; a selected account may be relevant to more than one check.

This provider has not yet had the full review classification used for our three-provider pilot. The questions below are checks to complete, not a service assessment.

01Country & local deliveryBuyer questions

Start with the actual employing entity, your role and the people delivering the service locally.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • Who will legally employ this person, and who delivers each local service?
  • Can you support our exact role, hiring country, working arrangement and expected duration?
Prepare for your provider call →
02Full cost & cash upfrontBuyer questions

Compare a full year of employment costs, extra charges, currency conversion and the cash tied up before payday.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • What will this specific hire cost over twelve months?
  • Which additional charges can arise, and who must approve them?
Prepare for your provider call →
03Payroll & correctionsBuyer questions

Trace an approved payroll through to payment, then find out who fixes an error and how quickly.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • How are payroll inputs, calculations and changes checked before approval?
  • What happens when an employee is paid incorrectly or late?
Prepare for your provider call →
04Support & accountabilityBuyer questions

Find the person who owns an urgent problem. Separate a quick acknowledgement from a resolved case.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • How does a buyer or employee reach a person who can own an urgent issue?
  • How quickly can we reach a specialist in our hiring country and language?
Prepare for your provider call →
05Platform & integrationsBuyer questions

Test the employer view, employee view and every local portal with your own hiring scenario.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • Show us a complete employer workflow from adding a hire to changing their contract.
  • Show us the employee experience on web and mobile.
Prepare for your provider call →

Run the 12-task platform demo →

06Employees & benefitsBuyer questions

Check country-specific benefits, leave, expenses and the day-to-day experience of the person you hire.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • Which benefits are actually available, who pays, and what choice does the employee have?
  • How are local leave, holidays, time records and unusual entitlements represented?
Prepare for your provider call →
07Contract responsibilitiesBuyer questions

Understand who can make decisions, approve charges and bear the cost when something goes wrong.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • Who bears the cost when advice, payroll or a filing is wrong?
  • Who can instruct local partners, appoint counsel or agree settlements?
Prepare for your provider call →
08Leaving & switchingBuyer questions

Settle notice, renewal, termination charges, deposit release and benefits continuity before you join.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • What are the minimum term, renewal rules, notice window and early exit charges?
  • Show us an ordinary departure and a disputed termination.
Prepare for your provider call →
09Security & privacyBuyer questions

Follow sensitive employee data through the platform, local partners, access controls and incident response.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • How do permissions, authentication and account recovery protect sensitive employee data?
  • Where does employee data go, and which subprocessors and local partners receive it?
Prepare for your provider call →
10Stability & track recordBuyer questions

Look beyond brand recognition to continuity plans, customer references and documented company events.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask lano

  • How will payroll and employment continue if your business or a key partner is disrupted?
  • What evidence should our leadership use to assess provider stability and track record?
Prepare for your provider call →

Country coverage

Confirm the employing entity and eligibility for your role before signing.

Choose a country to check availability →

Provider facts

ANONYMISED BUYING INSIGHTS

What the supplied call material adds.

Paraphrases from a privately supplied deal and ticket summary. The source is an EOR market participant with a commercial interest; we have not inspected the original recordings or full transcripts.

No call account for lano was supplied in this batch. We have not inferred one from another provider’s material.

Names, customer organisations and identifying details have been removed. These insights inform questions; they do not establish hidden charges, service failures or comparative popularity.

Read all the anonymised buying insights →

Sources & evidence

Provider statements describe advertised terms. They are not independent audits.

  1. Targeted company identity, complaints, switching and contract searches
    Public source · documentation · Checked 16 Sept 2026

    Targeted company identity, complaints, switching and contract searches

    Public-source research; source identity and limitations detailed in findings. · Search excerpt only — further verification needed
  2. Terms and Conditions for Contractors | Lano Global HR
    Lano · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  3. Understanding your Lano invoice: currency, exchange rates, and pro-rated amounts
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  4. Lano Reviews 2026: Details, Pricing, & Features | G2
    G2 · review platform · Checked 17 Sept 2026

    Complete displayed review questions, disclosures and provider replies manually inspected from HTML embedded in the scraper error response.

    Independent review platform; each account retains its own invitation/incentive/affiliation labels.
  5. Employer of Record Service for 170+ Countries | Lano Global HR
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  6. Annual_Report_2025_ENG.pdf
    TX Group Annual Report 2025, page 164 · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Investor financial report
  7. About Us - International Employer of Record (EOR) and Payroll | Lano Global HR
    Lano · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  8. How does the relationship between Currencycloud and Lano work?
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  9. General Terms and Licensing Conditions | Lano Global HR
    Lano · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  10. Lano Capterra full public accounts
    Capterra · review platform · Checked 16 Sept 2026

    10 complete accounts read with source disclosures and replies.

    Public self-selected or invited reviews; identities not independently verified.
  11. Case Study: How Preply uses Lano to fuel international growth
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  12. Privacy Policy - We protect your data | Lano Global HR
    Lano · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  13. Sub-Processors - How Lano handles your data | Lano Global HR
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  14. Pricing - Scalable Remote Hiring & Management Solution | Lano Global HR
    Lano · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  15. The Hiring Flow
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  16. Security at Lano
    Lano · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  17. What is Lano?
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  18. Integrations overview
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  19. Streamline your processes with Lano integrations | Lano
    Lano · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  20. What is the MSA?
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  21. Invoice Categories
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  22. What is Lano?
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  23. Setting Company Users
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  24. Safeguarding fund on Lano Wallet
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  25. Global Payroll Consolidation and EOR Platform
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  26. Imprint - Company Information | Lano Global HR
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  27. Payroll Cut-off Dates
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  28. Lano, Expense Management
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  29. Lano Trustpilot full public accounts
    Trustpilot · review platform · Checked 16 Sept 2026

    2 complete accounts read with source disclosures and replies.

    Public self-selected or invited reviews; identities not independently verified.
  30. Requesting a Termination
    Lano · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
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