Plane: research & sources
Clearer deposit and subscription terms pair with useful employer and employee tools. Check EOR FX, equity-tax limits and the actual local employer before selecting.
Back to Plane overview →At a glance
HR Software
- Consider for
- US-based employers wanting monthly EOR pricing, practical reporting and employee self-service.
- Main trade-off
- Employment continues during lawful exit, general and EOR clauses need precedence checks, and full transfer assistance is unspecified.
Based on public documents and customer accounts. Global provider assessment; service has not been tested.
How this provider scores
How we score ↗Six global category scores and the supplied final total. These are provider comparisons, not country-specific service tests or customer review stars.
Total: 3.6/5
The final workbook total includes its adjustment and is preserved as supplied. Missing values are not zero. See the provider research below for terms, sources and practical checks.
Current research by topic
Read the findings, their scope and the documents behind them. Scores above link to their supporting evidence.
Country fit & local delivery
Identity brand
The service contracts identify Pilot Platform Inc., doing business as Plane. Its own rebrand page says pilot.co redirects to plane.com and legal entity names, contracts and payments continue. This is one provider, distinct from unrelated Pilot-branded bookkeeping and aviation businesses. The rebrand page shows a June 2026 update date, but the June 2023 terms already use Plane; the update date is not treated as the original rebrand date.
Published document · Sources
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- Pilot is now Plane - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Iraq policy followup
Current February 25, 2026 contractor-country article excludes specified jurisdictions and comprehensive sanctions; Iraq is not named among explicit exclusions. March 13 currency table omits IQD and Iraq from the local-transfer list, while the June 17 blog explicitly includes IQD among newly added currencies and claims 138 total. The dates and scope may explain some difference; public pages do not establish an available specific Iraqi bank route or resolve the March 2025 report. Contractor-payment support must not be read as EOR hiring eligibility.
Research finding · Sources
- My Employer Can't Send Me My Salary : r/remotework ↗
- My Employer Can't Send Me My Salary : r/remotework ↗
- Pay – list of supported countries | Plane ↗
- Pay - Supported Currencies | Plane ↗
- Plane supports over 100 currencies ↗
Unverified historical account, not legal adjudication or a customer failure rate. Replies/cross-posts are not separate incidents; policy evidence does not settle an individual outcome.
Delivery partners
Customer FAQs explicitly describe both owned entities and partners as local legal employers. EOR terms permit suppliers, promise disclosure of their identity and make Plane responsible for their compliance with the agreement and law. The EOR marketing page says it does not work with multiple EOR partners; this is not proof of wholly owned delivery. No complete named employer/partner map or country-by-country portal arrangement was obtained.
Research finding · Sources
- Customer FAQs | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- Global employer of record solution | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Eligibility and coverage
Plane advertises EOR in 100+ countries, US payroll separately, and contractor payments in 240+ countries. These numbers describe different products. Section 5.1 of the public Services Agreement limits account applicants to US-registered entities, allowing other regions through separate agreements. Global worker coverage therefore does not establish eligibility for every foreign customer entity.
Research finding · Sources
- Global employer of record solution | Plane ↗
- Simple pricing plans — no PhD required | Plane ↗
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Onboarding immigration
Account verification typically takes three to five business days and can take longer for extra ownership/business documents; this is not a guaranteed employee start date. EOR contracts must be signed before work starts. Marketing offers guided onboarding and visa/work-permit/dependent assistance, but exact sponsorship jurisdictions, prices and promised immigration timelines were not obtained.
Research finding · Sources
- Account Verification Process | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- Global employer of record solution | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Iraq contractor payment report
March 5, 2025 post by iEmerald describes an Iraqi independent contractor for a US startup, despite calling Plane an EOR/payroll solution. Author says Iraqi-bank transfers previously worked and Plane then stopped them; praises the US client’s patience. Later difficulties with other providers and a relative’s account are separate. Three visible replies and a duplicate branch provide suggestions, not a confirmed recovery. Cause, unpaid amount and provider response remain unverified. Same-title cross-posts are related leads, not additional customers. Current policy follow-up retained separately.
Forum account · Sources
- My Employer Can't Send Me My Salary : r/remotework ↗
- My Employer Can't Send Me My Salary : r/remotework ↗
- Pay – list of supported countries | Plane ↗
- Pay - Supported Currencies | Plane ↗
- Plane supports over 100 currencies ↗
Unverified historical account, not legal adjudication or a customer failure rate. Replies/cross-posts are not separate incidents; policy evidence does not settle an individual outcome.
Costs, deposits & currency
Price scope
Published EOR service pricing is USD 499 per employee per month; US payroll is USD 19, contractor payments USD 39 per active person, and core HRIS USD 0. Marketing promises no base/minimum, setup or cancellation fee and offers monthly contracts. These are service fees, not total employment cost. Salaries, employer liabilities, selected benefits and additional agreed services remain separate.
Provider statement · Sources
- Simple pricing plans — no PhD required | Plane ↗
- Global employer of record solution | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Iraq policy followup
Current February 25, 2026 contractor-country article excludes specified jurisdictions and comprehensive sanctions; Iraq is not named among explicit exclusions. March 13 currency table omits IQD and Iraq from the local-transfer list, while the June 17 blog explicitly includes IQD among newly added currencies and claims 138 total. The dates and scope may explain some difference; public pages do not establish an available specific Iraqi bank route or resolve the March 2025 report. Contractor-payment support must not be read as EOR hiring eligibility.
Research finding · Sources
- My Employer Can't Send Me My Salary : r/remotework ↗
- My Employer Can't Send Me My Salary : r/remotework ↗
- Pay – list of supported countries | Plane ↗
- Pay - Supported Currencies | Plane ↗
- Plane supports over 100 currencies ↗
Unverified historical account, not legal adjudication or a customer failure rate. Replies/cross-posts are not separate incidents; policy evidence does not settle an individual outcome.
Deposit refund
The March 2026 deposit guide requires one month of expected employee payroll plus employer taxes, collected on approval during onboarding and held through employment. It says refund occurs within 30 days after final payroll. EOR terms allow offset against unpaid amounts. The deposit protects salary payment if customer funding fails; segregation, trust custody and insolvency protection were not established.
Published document · Sources
- How much is an international employee security deposit? | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Extra charges and changes
Services Agreement section 8 puts applicable VAT/service taxes, insufficient-funds charges and certain penalties on the customer; special services require written approval of an additional fee. Plane can revise fees with at least 30 days’ advance notice. EOR terms pass through regulatory employment-cost increases and separately price equipment or office arrangements by agreement.
Published document · Sources
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Funding cutoffs
The payroll-change guide requires Canadian changes eight business days before payday and sends summaries three to four business days before payday for automatic debit. Other supported countries use the last business day of the previous month as the change cutoff and summaries at the end of the second week. Extra-cycle compensation must be funded before payment under EOR terms; Plane states it will not finance customer payments.
Published document · Sources
- Payroll change cutoff dates | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
FX policy
The pricing FAQ says contractor exchange rates aim close to mid-market, but expressly says the EOR partner adds a small percentage markup for employees. It does not quantify that markup. Services Agreement section 8.3 defaults invoices to USD unless otherwise agreed and applies Plane’s currency policy to non-USD payments. Contractor no-markup messaging must not be transferred to EOR pricing.
Research finding · Sources
- Simple pricing plans — no PhD required | Plane ↗
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Expenses and equity limits
Approved expenses submitted by month-end generally enter the next paycheck; Mexico, Ukraine and Puerto Rico use the second payday of the following month. Customer FAQs say Plane does not handle equity issuance and cannot withhold additional employee taxes for non-cash compensation such as stock/options/tokens. Equipment and office space normally remain the customer’s responsibility unless separately agreed.
Published document · Sources
- Payroll change cutoff dates | Plane ↗
- Customer FAQs | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Payroll that works in practice
Employer workflows
Help documentation describes people/admin management, payroll summaries and reports for payments, payroll journal/preview, expenses, people, compensation history, benefits and time off. Reports support filtering, column selection and CSV/XLSX export. Payroll automation can be configured for manual approval; documented capabilities were not hands-on tested.
Published document · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Iraq policy followup
Current February 25, 2026 contractor-country article excludes specified jurisdictions and comprehensive sanctions; Iraq is not named among explicit exclusions. March 13 currency table omits IQD and Iraq from the local-transfer list, while the June 17 blog explicitly includes IQD among newly added currencies and claims 138 total. The dates and scope may explain some difference; public pages do not establish an available specific Iraqi bank route or resolve the March 2025 report. Contractor-payment support must not be read as EOR hiring eligibility.
Research finding · Sources
- My Employer Can't Send Me My Salary : r/remotework ↗
- My Employer Can't Send Me My Salary : r/remotework ↗
- Pay – list of supported countries | Plane ↗
- Pay - Supported Currencies | Plane ↗
- Plane supports over 100 currencies ↗
Unverified historical account, not legal adjudication or a customer failure rate. Replies/cross-posts are not separate incidents; policy evidence does not settle an individual outcome.
Country paydays
The guide says most international employees receive pay on the final working day, with Sweden on the 25th and Canada/Mexico on the 15th plus month-end. It lists Canada, Ukraine, Puerto Rico, Mexico and Philippines as semi-monthly markets. These are documented operating schedules, not observed accuracy rates; the individual employment agreement and local calendar still control.
Published document · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Funding cutoffs
The payroll-change guide requires Canadian changes eight business days before payday and sends summaries three to four business days before payday for automatic debit. Other supported countries use the last business day of the previous month as the change cutoff and summaries at the end of the second week. Extra-cycle compensation must be funded before payment under EOR terms; Plane states it will not finance customer payments.
Published document · Sources
- Payroll change cutoff dates | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Payroll correction evidence
EOR terms promise payment under agreed schedules and local obligations; the homepage describes automated payment-error detection and retries followed by human support. No numeric correction SLA, compensation rule or independent error rate was obtained. Review accounts report slow transfers, but most do not establish EOR scope or a missed contractual payday.
Research finding · Sources
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- Plane | Global payroll, HR and compliance ↗
- Plane Trustpilot: 12 accounts read in context ↗
- Plane G2: 10 accounts read in context ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Iraq contractor payment report
March 5, 2025 post by iEmerald describes an Iraqi independent contractor for a US startup, despite calling Plane an EOR/payroll solution. Author says Iraqi-bank transfers previously worked and Plane then stopped them; praises the US client’s patience. Later difficulties with other providers and a relative’s account are separate. Three visible replies and a duplicate branch provide suggestions, not a confirmed recovery. Cause, unpaid amount and provider response remain unverified. Same-title cross-posts are related leads, not additional customers. Current policy follow-up retained separately.
Forum account · Sources
- My Employer Can't Send Me My Salary : r/remotework ↗
- My Employer Can't Send Me My Salary : r/remotework ↗
- Pay – list of supported countries | Plane ↗
- Pay - Supported Currencies | Plane ↗
- Plane supports over 100 currencies ↗
Unverified historical account, not legal adjudication or a customer failure rate. Replies/cross-posts are not separate incidents; policy evidence does not settle an individual outcome.
Customer payment reports
Customer reports include delayed transfers, lack of ETA, repeated identity/address requests and unresolved support handoffs. Positive accounts praise onboarding, prompt helpful service and successful receipt. A PKR contractor on G2 describes five transfers taking two to five days and suspects correspondent banks; a Brazilian Apex payout complaint has internally inconsistent elapsed dates. Alleged errors, withholding and losses were not independently verified or generalized into a failure rate.
Customer account · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Support & accountability
Delivery partners
Customer FAQs explicitly describe both owned entities and partners as local legal employers. EOR terms permit suppliers, promise disclosure of their identity and make Plane responsible for their compliance with the agreement and law. The EOR marketing page says it does not work with multiple EOR partners; this is not proof of wholly owned delivery. No complete named employer/partner map or country-by-country portal arrangement was obtained.
Research finding · Sources
- Customer FAQs | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- Global employer of record solution | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Human support
Pricing and EOR pages offer 24/5 support through Slack, email and chat for customers and workers. Help articles route local benefit and employment changes to support@plane.com. Binding response/resolution times, named country specialists, weekend escalation and remedies remain unverified. Review evidence includes strong praise and unresolved communication complaints.
Research finding · Sources
- Simple pricing plans — no PhD required | Plane ↗
- Global employer of record solution | Plane ↗
- Customer FAQs | Plane ↗
- Plane Trustpilot: 12 accounts read in context ↗
- Plane G2: 10 accounts read in context ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Review bias and response
All ten sampled G2 accounts are labelled seller-invited and incentivized; three show AI translation. The critical permissions reviewer explicitly mentions declining a USD 20 gift card and praises a support specialist. Plane’s published response offers further help, without reviewer confirmation that the design concerns were fixed. G2 Show More clicks did not change button labels; all visible Q&A and the reply were read, with further hidden context unconfirmed.
Research finding · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Iraq contractor payment report
March 5, 2025 post by iEmerald describes an Iraqi independent contractor for a US startup, despite calling Plane an EOR/payroll solution. Author says Iraqi-bank transfers previously worked and Plane then stopped them; praises the US client’s patience. Later difficulties with other providers and a relative’s account are separate. Three visible replies and a duplicate branch provide suggestions, not a confirmed recovery. Cause, unpaid amount and provider response remain unverified. Same-title cross-posts are related leads, not additional customers. Current policy follow-up retained separately.
Forum account · Sources
- My Employer Can't Send Me My Salary : r/remotework ↗
- My Employer Can't Send Me My Salary : r/remotework ↗
- Pay – list of supported countries | Plane ↗
- Pay - Supported Currencies | Plane ↗
- Plane supports over 100 currencies ↗
Unverified historical account, not legal adjudication or a customer failure rate. Replies/cross-posts are not separate incidents; policy evidence does not settle an individual outcome.
Customer payment reports
Customer reports include delayed transfers, lack of ETA, repeated identity/address requests and unresolved support handoffs. Positive accounts praise onboarding, prompt helpful service and successful receipt. A PKR contractor on G2 describes five transfers taking two to five days and suspects correspondent banks; a Brazilian Apex payout complaint has internally inconsistent elapsed dates. Alleged errors, withholding and losses were not independently verified or generalized into a failure rate.
Customer account · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Platforms & integrations
Employee workflows
The employee guide describes payment history and bank accounts, payslips/documents, tasks, expense reimbursement tracking, leave, time entries and personal reports. It also documents two-factor authentication settings. This supports an employee portal claim, but does not establish identical partner/country workflows or measured usability.
Published document · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Employer workflows
Help documentation describes people/admin management, payroll summaries and reports for payments, payroll journal/preview, expenses, people, compensation history, benefits and time off. Reports support filtering, column selection and CSV/XLSX export. Payroll automation can be configured for manual approval; documented capabilities were not hands-on tested.
Published document · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Availability and continuity
At capture, Plane’s status site reported all systems operational and 100% for Manage, Work, Plane ID, support and payments over its displayed June–September 2026 window. This provider-reported status is not a guarantee that every individual transfer arrived or a contractual uptime SLA. No audited financials, tested continuity plan or segregated-client-fund assurance was obtained.
Research finding · Sources
- Plane Status ↗
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- How much is an international employee security deposit? | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Delivery partners
Customer FAQs explicitly describe both owned entities and partners as local legal employers. EOR terms permit suppliers, promise disclosure of their identity and make Plane responsible for their compliance with the agreement and law. The EOR marketing page says it does not work with multiple EOR partners; this is not proof of wholly owned delivery. No complete named employer/partner map or country-by-country portal arrangement was obtained.
Research finding · Sources
- Customer FAQs | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- Global employer of record solution | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Integrations automation
Provider pages document QuickBooks Online accounting automation and market API, MCP and CLI access on all plans, plus an AI agent. No trial, permission-scope test or integration acceptance check was performed. Generic AI-productivity review praise is not evidence that EOR payroll automation is accurate.
Provider statement · Sources
- Plane | Global payroll, HR and compliance ↗
- Simple pricing plans — no PhD required | Plane ↗
- Customer FAQs | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Review bias and response
All ten sampled G2 accounts are labelled seller-invited and incentivized; three show AI translation. The critical permissions reviewer explicitly mentions declining a USD 20 gift card and praises a support specialist. Plane’s published response offers further help, without reviewer confirmation that the design concerns were fixed. G2 Show More clicks did not change button labels; all visible Q&A and the reply were read, with further hidden context unconfirmed.
Research finding · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Roles and review followup
The June 2026 roles guide gives admins broad access, managers direct-report access with standard/payment/full-access levels, and specialized viewer, accountant and HR-coordinator roles. An August G2 reviewer criticized all-or-nothing access and contractor onboarding; Plane’s response offered a permissions walkthrough. The documentation qualifies a blanket claim that no restricted roles exist, while bespoke role customization and the reviewer’s resolution remain unconfirmed.
Research finding · Sources
- How to create an admin or manager account and change access levels | Plane ↗
- Plane G2: 10 accounts read in context ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Benefits & employee experience
Employee workflows
The employee guide describes payment history and bank accounts, payslips/documents, tasks, expense reimbursement tracking, leave, time entries and personal reports. It also documents two-factor authentication settings. This supports an employee portal claim, but does not establish identical partner/country workflows or measured usability.
Published document · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Benefits and leave
International benefits depend on country and customer choices; optional health/dependent cost shares are selected during onboarding and plan details are requested from support. The guide lists an optional LifeWorks EAP at USD 11 per person per month where available. Leave can be tracked in Plane and may also require approval in a customer’s separate system; special leave routes to support. The 175+ benefits-market claim is not an EOR coverage count.
Research finding · Sources
- International Employee Leaves & Benefits | Plane ↗
- Global employer of record solution | Plane ↗
- Customer FAQs | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Expenses and equity limits
Approved expenses submitted by month-end generally enter the next paycheck; Mexico, Ukraine and Puerto Rico use the second payday of the following month. Customer FAQs say Plane does not handle equity issuance and cannot withhold additional employee taxes for non-cash compensation such as stock/options/tokens. Equipment and office space normally remain the customer’s responsibility unless separately agreed.
Published document · Sources
- Payroll change cutoff dates | Plane ↗
- Customer FAQs | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Contracts & responsibility
Authority and termination
Customers source/evaluate workers, direct work and provide safety/training/equipment. They must request termination through Plane with reasonable grounds and required notice, rather than directly notifying the worker. Employment and this agreement continue while lawful termination is pending. A cancel-any-time subscription claim does not remove employee notice, severance or other obligations.
Published document · Sources
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- How to terminate an international employee | Plane ↗
- Simple pricing plans — no PhD required | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Employment liability caveat
The general agreement disclaims employer status for specified discrimination and other claims unless tied to unlawful written Plane direction; the EOR agreement separately makes Plane the employer and states product-specific terms prevail in conflicts. EOR terms disclaim responsibility for sourcing, work quality or worker misconduct. Exact enforceability and negotiated local risk allocation were not assessed.
Research finding · Sources
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Indemnity allocation
Services Agreement section 7 provides mutual indemnity for defined third-party proceedings arising from acts/omissions, misconduct, law violations or contract breaches, subject to notice, defense and causation exclusions. The stated indemnifiable-loss cap is twice the amount paid or payable to Plane in the prior 12 months, with exceptions for gross negligence, intentional misconduct, fraud and criminal-law violations. This is not asserted to be a general cap on every liability.
Published document · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
IP and exit data
EOR terms assign work-created IP to the customer and promise execution of supporting documents. The general agreement permits customer account closure via support, requires prompt return of customer data/property on request or termination, and allows Plane to terminate on notice or suspend for nonpayment/insolvency. Report export exists, but employee migration terms, transition charges and complete off-platform data delivery were not obtained.
Published document · Sources
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- How to run reports | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Switching & leaving an EOR
Authority and termination
Customers source/evaluate workers, direct work and provide safety/training/equipment. They must request termination through Plane with reasonable grounds and required notice, rather than directly notifying the worker. Employment and this agreement continue while lawful termination is pending. A cancel-any-time subscription claim does not remove employee notice, severance or other obligations.
Published document · Sources
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- How to terminate an international employee | Plane ↗
- Simple pricing plans — no PhD required | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Deposit refund
The March 2026 deposit guide requires one month of expected employee payroll plus employer taxes, collected on approval during onboarding and held through employment. It says refund occurs within 30 days after final payroll. EOR terms allow offset against unpaid amounts. The deposit protects salary payment if customer funding fails; segregation, trust custody and insolvency protection were not established.
Published document · Sources
- How much is an international employee security deposit? | Plane ↗
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
IP and exit data
EOR terms assign work-created IP to the customer and promise execution of supporting documents. The general agreement permits customer account closure via support, requires prompt return of customer data/property on request or termination, and allows Plane to terminate on notice or suspend for nonpayment/insolvency. Report export exists, but employee migration terms, transition charges and complete off-platform data delivery were not obtained.
Published document · Sources
- Employer of Record Terms - Plane | Global payroll, HR & compliance ↗
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- How to run reports | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Employee data & security
Privacy and assurance
The public privacy policy, last updated June 2023, describes service providers mostly in the EU/US, financial partners, international transfers and retention for legal/payment obligations. It still refers to Privacy Shield and conditional UK membership language; no current customer DPA, named subprocessor schedule or incident notification deadline was located. The provider reports SOC 2 Type 2 Security attestation by Schneider Downs over five months, but the report and current audit period were not obtained.
Research finding · Sources
- Privacy Policy - Plane | Global payroll, HR & compliance ↗
- Keeping Your Data Safe with SOC 2 Type 2 Compliance - Plane | Global payroll, HR & compliance ↗
- Exact domain and legal-name searches; security, LEI and creditor-register leads investigated ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Roles and review followup
The June 2026 roles guide gives admins broad access, managers direct-report access with standard/payment/full-access levels, and specialized viewer, accountant and HR-coordinator roles. An August G2 reviewer criticized all-or-nothing access and contractor onboarding; Plane’s response offered a permissions walkthrough. The documentation qualifies a blanket claim that no restricted roles exist, while bespoke role customization and the reviewer’s resolution remain unconfirmed.
Research finding · Sources
- How to create an admin or manager account and change access levels | Plane ↗
- Plane G2: 10 accounts read in context ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Business stability & track record
Identity brand
The service contracts identify Pilot Platform Inc., doing business as Plane. Its own rebrand page says pilot.co redirects to plane.com and legal entity names, contracts and payments continue. This is one provider, distinct from unrelated Pilot-branded bookkeeping and aviation businesses. The rebrand page shows a June 2026 update date, but the June 2023 terms already use Plane; the update date is not treated as the original rebrand date.
Published document · Sources
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- Pilot is now Plane - Plane | Global payroll, HR & compliance ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Availability and continuity
At capture, Plane’s status site reported all systems operational and 100% for Manage, Work, Plane ID, support and payments over its displayed June–September 2026 window. This provider-reported status is not a guarantee that every individual transfer arrived or a contractual uptime SLA. No audited financials, tested continuity plan or segregated-client-fund assurance was obtained.
Research finding · Sources
- Plane Status ↗
- Plane Services Agreement - Plane | Global payroll, HR & compliance ↗
- How much is an international employee security deposit? | Plane ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Corporate records
Y Combinator identifies Plane as active, Winter 2017, with Matt Pelc as founder/CEO. Bloomberg LEI data lists Pilot Platform Inc., trading name Plane, Delaware registration 6217143, California identifier 3982996 and creation on 16 November 2016. The legal entity is marked active while the LEI registration is lapsed, with last update March 2025. Lapsed LEI renewal is not company dissolution; a fresh official state extract remains missing.
Published document · Sources
- Plane: #1 easiest-to-use payroll for startups | Y Combinator ↗
- PILOT PLATFORM INC. - LEI: 984500A82C0455CCHD30 ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Creditor record disambiguation
A court-filed Bird Global group claims register dated 2 July 2025, filed 3 July, page 96, lists Pilot Platform Inc. at its matching mailing address as creditor on claim 10194 against Skinny Labs, Inc., filed 30 January 2024, for USD 299,374.64 unsecured claimed and scheduled. Plane is the creditor here, not the bankrupt debtor. Recovery and the claim’s present status were not established; no conclusion about Plane’s solvency follows.
Published document · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Customer sample
Twelve Trustpilot review IDs and ten recent G2 accounts were read and classified. Two Trustpilot IDs belong to KayM and appear to describe the same compliance-held payout; they are linked, not counted as independent customers. Trustpilot’s unclaimed profile has legacy travel categories. Several accounts expressly concern prop-firm payouts, and many concern contractor/unspecified payments; none establishes a clean country-specific EOR sample.
Research finding · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Review bias and response
All ten sampled G2 accounts are labelled seller-invited and incentivized; three show AI translation. The critical permissions reviewer explicitly mentions declining a USD 20 gift card and praises a support specialist. Plane’s published response offers further help, without reviewer confirmation that the design concerns were fixed. G2 Show More clicks did not change button labels; all visible Q&A and the reply were read, with further hidden context unconfirmed.
Research finding · Sources
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Targeted source limits
An indexed forum account about an employer unable to send salary appears in two Reddit communities. Web and browser access failed, and two ScrapingBee requests returned a redirect shell and a challenge rather than the post; no full forum account is counted or used to substantiate an incident. No matching Capterra profile was found in focused searches. Unrelated aviation litigation and automated third-party security scores were excluded.
Research finding · Sources
- Indexed salary-transfer account crossposted to two communities; full context inaccessible, retained as a lead only ↗
- Separate Capterra, security, litigation and switching research; unrelated aviation results excluded ↗
- Exact domain and legal-name searches; security, LEI and creditor-register leads investigated ↗
No signed agreement, negotiated quote, platform trial, outreach or independently verified customer allegation. Public legal documents last updated June 2023 may differ from current signed schedules.
Pricing
Request a current quote
Salary, employer costs and deposits are separate. Plan the full cost ↗
Support & service
24/5 Slack, email and chat give both customers and workers identifiable support routes.
Binding resolution times and weekend escalation are unverified; mixed payment reviews mostly concern contractors or other payouts, not proven EOR incidents. Sources & context ↗
Evaluate plane for your hire.
Turn the assessment into questions for your own hire. These detailed checks sit underneath the seven scored areas; a selected account may be relevant to more than one check.
This provider has not yet had the full review classification used for our three-provider pilot. The questions below are checks to complete, not a service assessment.
01Country & local deliveryBuyer questions
Start with the actual employing entity, your role and the people delivering the service locally.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- Who will legally employ this person, and who delivers each local service?
- Can you support our exact role, hiring country, working arrangement and expected duration?
02Full cost & cash upfrontBuyer questions
Compare a full year of employment costs, extra charges, currency conversion and the cash tied up before payday.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- What will this specific hire cost over twelve months?
- Which additional charges can arise, and who must approve them?
03Payroll & correctionsBuyer questions
Trace an approved payroll through to payment, then find out who fixes an error and how quickly.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- How are payroll inputs, calculations and changes checked before approval?
- What happens when an employee is paid incorrectly or late?
04Support & accountabilityBuyer questions
Find the person who owns an urgent problem. Separate a quick acknowledgement from a resolved case.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- How does a buyer or employee reach a person who can own an urgent issue?
- How quickly can we reach a specialist in our hiring country and language?
05Platform & integrationsBuyer questions
Test the employer view, employee view and every local portal with your own hiring scenario.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- Show us a complete employer workflow from adding a hire to changing their contract.
- Show us the employee experience on web and mobile.
06Employees & benefitsBuyer questions
Check country-specific benefits, leave, expenses and the day-to-day experience of the person you hire.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- Which benefits are actually available, who pays, and what choice does the employee have?
- How are local leave, holidays, time records and unusual entitlements represented?
07Contract responsibilitiesBuyer questions
Understand who can make decisions, approve charges and bear the cost when something goes wrong.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- Who bears the cost when advice, payroll or a filing is wrong?
- Who can instruct local partners, appoint counsel or agree settlements?
08Leaving & switchingBuyer questions
Settle notice, renewal, termination charges, deposit release and benefits continuity before you join.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- What are the minimum term, renewal rules, notice window and early exit charges?
- Show us an ordinary departure and a disputed termination.
09Security & privacyBuyer questions
Follow sensitive employee data through the platform, local partners, access controls and incident response.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- How do permissions, authentication and account recovery protect sensitive employee data?
- Where does employee data go, and which subprocessors and local partners receive it?
10Stability & track recordBuyer questions
Look beyond brand recognition to continuity plans, customer references and documented company events.
No review excerpt selected for this area. The scorecard above also assesses public documentation.
Ask plane
- How will payroll and employment continue if your business or a key partner is disrupted?
- What evidence should our leadership use to assess provider stability and track record?
Country coverage
Confirm the employing entity and eligibility for your role before signing.
Choose a country to check availability →Provider facts
What the supplied call material adds.
Paraphrases from a privately supplied deal and ticket summary. The source is an EOR market participant with a commercial interest; we have not inspected the original recordings or full transcripts.
No call account for plane was supplied in this batch. We have not inferred one from another provider’s material.
Names, customer organisations and identifying details have been removed. These insights inform questions; they do not establish hidden charges, service failures or comparative popularity.
Read all the anonymised buying insights →Sources & evidence
Provider statements describe advertised terms. They are not independent audits.
- Payroll change cutoff dates | Plane
Payroll change cutoff dates | Plane
Provider issued - PILOT PLATFORM INC. - LEI: 984500A82C0455CCHD30
PILOT PLATFORM INC. - LEI: 984500A82C0455CCHD30
Published LEI data, not a fresh official company extract - Keeping Your Data Safe with SOC 2 Type 2 Compliance - Plane | Global payroll, HR & compliance
Keeping Your Data Safe with SOC 2 Type 2 Compliance - Plane | Global payroll, HR & compliance
Provider issued - Plane Trustpilot: 12 accounts read in context
All twelve Trustpilot accounts across all languages; repeated-author group expanded; eleven identifiable reviewer groups. Profile categories include unrelated legacy travel labels; product scope classified from each account.
Reviewer identity not independently verified; incentives and product scope retained per account. - How to terminate an international employee | Plane
How to terminate an international employee | Plane
Provider issued - How to run reports | Plane
How to run reports | Plane
Provider issued - Global employer of record solution | Plane
Global employer of record solution | Plane
Provider issued - How much is an international employee security deposit? | Plane
How much is an international employee security deposit? | Plane
Provider issued - How to navigate Plane as an employee | Plane
How to navigate Plane as an employee | Plane
Provider issued - Plane Status
Plane Status
Provider issued - Pilot is now Plane - Plane | Global payroll, HR & compliance
Pilot is now Plane - Plane | Global payroll, HR & compliance
Provider issued - Customer FAQs | Plane
Customer FAQs | Plane
Provider issued - How to create an admin or manager account and change access levels | Plane
How to create an admin or manager account and change access levels | Plane
Provider issued - International Employee Leaves & Benefits | Plane
International Employee Leaves & Benefits | Plane
Provider issued - Employer of Record Terms - Plane | Global payroll, HR & compliance
Employer of Record Terms - Plane | Global payroll, HR & compliance
Provider issued - Plane: #1 easiest-to-use payroll for startups | Y Combinator
Plane: #1 easiest-to-use payroll for startups | Y Combinator
Investor directory - Plane G2: 10 accounts read in context
Ten sequential Most Recent review cards with all three visible Q&A sections and provider response read. Show More clicks did not change labels; no additional hidden context claimed.
Reviewer identity not independently verified; incentives and product scope retained per account. - Plane | Global payroll, HR and compliance
Plane | Global payroll, HR and compliance
Provider issued - Account Verification Process | Plane
Account Verification Process | Plane
Provider issued - Simple pricing plans — no PhD required | Plane
Simple pricing plans — no PhD required | Plane
Provider issued - Privacy Policy - Plane | Global payroll, HR & compliance
Privacy Policy - Plane | Global payroll, HR & compliance
Provider issued - Plane Services Agreement - Plane | Global payroll, HR & compliance
Plane Services Agreement - Plane | Global payroll, HR & compliance
Provider issued - getdocumentbycode
Court-filed 212-page numerical claims register; relevant page 96 text and rendered image inspected.
Court-filed claims register hosted by case administrator