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Providers/RemotePeople/Research

RemotePeople: research & sources

RemotePeople offers useful onboarding and reporting tools, with distinct monthly and annual plans. Deposit forfeiture, minimum late charges and differences between marketing and contract terms need careful attention.

Back to RemotePeople overview →

At a glance

EOR services

Consider for
Teams comparing flexible and annual EOR plans with documented employee self-service.
Main trade-off
The Germany terms contain 60-day notice and possible additional monthly exit charges; cancel-anytime marketing and deposit-return timing need reconciliation with the proposal.
3.6/5Provider research score · See the reasons

Based on public documents and customer accounts. Global provider assessment; service has not been tested.

How this provider scores

How we score ↗

Six global category scores and the supplied final total. These are provider comparisons, not country-specific service tests or customer review stars.

Cost3.1/5
Support3.7/5
Contract terms3.1/5
Payroll3.7/5
Local delivery3.7/5
Cost transparency & FX4.1/5

Total: 3.6/5

The final workbook total includes its adjustment and is preserved as supplied. Missing values are not zero. See the provider research below for terms, sources and practical checks.

Current research by topic

Read the findings, their scope and the documents behind them. Scores above link to their supporting evidence.

Country fit & local delivery

Coverage and delivery model

Core EOR/pricing pages claim150+countries. Platform and June2026 product release also claim180+, without a reconciled eligibility list. Marketing describes owned infrastructure, but EOR FAQ specifically says own entities in highest-volume markets; Germany service terms authorize affiliated entities and other third parties. Thus universal fully owned delivery is unverified. Country, employing counterparty, partner and role must be checked per hire; SG HQ or US subsidiary does not establish local quality.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Identity and rebrand

9 February 2026 company announcement says Horizons rebranded as RemotePeople, expanding recruitment, EOR, contractor, mobility and incorporation services. It says existing contracts, account relationships and services remain unchanged. July 2026 imprint names Horizons Global Technology Pte Ltd dba RemotePeople, Singapore UEN202117926G, and New Horizons Global Partners Germany GmbH, HRB221030B. Record former brand as same provider, not an additional competitor.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Cancel before start

April2026 help distinguishes an unsigned/countersigned employment agreement. Before a binding employment relationship it says no service fee and deposit refunded within30days of cancellation. If both parties signed, local-law offboarding/notice/severance may be required and service fees can apply during that period. Published guidance is not a legal conclusion about a particular signed offer.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Immigration and country cases

Pricing advertises visa/immigration in80+countries at per-case prices, dependent on destination/type and pre-offer eligibility. Provider-hosted HomeToGo case describes2019–pandemic hiring and restructuring in China, Japan, Australia, SouthKorea and subsequent Thailand/France/Spain/Netherlands expansion. It is selected historical customer marketing, not independently audited local outcomes or universal visa sponsorship.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Review balance and product scope

75 complete records:50 most-recent/all-language Trustpilot May2025–September2026 and25 most-recent Capterra June2025–March2026. Praise includes onboarding, access to documents, timely pay, Portugal and Philippines EOR experiences; criticism includes complex-query delays, portal/mobile/reporting issues, fixed FX and payroll/pension concerns. Recruiting applicants, explicit contractors and product-unclear accounts are separately classified. Platform profile location never substitutes for employment country.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Company records and financial limits

Florida Division of Corporations lists New Horizons Global Partners USA Inc., foreign Delaware corporation F22000005777, active, filed September2022, annual report27January2026; officer Antoine Boquen links the entity to the provider identity. This is corporate existence, not proof of country-specific EOR licensing or solvency. SG/German registry aggregators match names but were not treated as official verification; unrelated UK Horizons Global Ltd real-estate result excluded. Profitability since2020, 3,000+clients and97%retention are company claims; no audited consolidated accounts, deposit ring-fencing or payroll guarantee obtained.

Research finding · Sources

Role and onboarding limits

April2026 help excludes regulated professions, with examples medical/legal/financial/regulated engineering and high-risk construction, plus generally retail and maritime crew. Some adjacent advisory roles can be assessed. Marketing48-hour onboarding has jurisdiction qualifications; July2026 help says start dates selected1st–14th can be next day, but from15th onward earliest date is next month. Completed onboarding after15th goes to next payroll. A global48-hour promise is not an unconditional start guarantee.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 contract and leave report

Melissa Z account13080910 praises legal cross-border employment, organised onboarding and document access, but reports generic-contract mistakes, slow corrections, changes deferred to the next month, failed/rerouted leave approval and repeated requests to re-email uploaded documents. Pierre Pradier acknowledges contract personalisation and turnaround concerns and offers account-team prioritisation. This is a customer report with provider response, not an independently established systemic defect or confirmed resolution.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

UK employee concerns

AD March2026 explicitly UK EOR employee reports incorrect payslip name/address, slow salary update, missing visa-expiry tracking and two2026 pension contributions; says GDPR processing questions went unanswered and offboarding lacked visibility. July13 provider response accepts issues as specific/fair and promises payroll/compliance review and contribution resolution. This is meaningful provider acknowledgment, not confirmation of completed remediation. Worker inference of offline third-party storage remains unverified; no underlying remittances or regulator finding obtained.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 balanced accounts

Seventeen complete G2 accounts supplement earlier Trustpilot/Capterra material. They praise organised cross-border onboarding, clear online contracts/payslips, named help and consolidated hiring/payroll. Criticism includes limited mobile experience, desired enterprise reporting/customisation, email-only help, document-request delays, and month-end expense reimbursement rather than the next pay cycle. The Colombia employee explicitly reports EOR use and positive local contract/benefit experience. The France relocation account describes accommodating communication but repeatedly delayed quotes as mandatory costs were added; the reviewer accepts their mandatory nature while requesting disclosure at the start.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Costs, deposits & currency

EOR plan prices

EOR Flex startsUSD199/employee/month, monthly, no headcount minimum/setup fee, marketed cancel-anytime. EOR Plus startsUSD399/month, paid annually with annual commitment, built for5+employees and zero deposit. Country/complexity changes actual quote; salary/statutory employer contributions separate. Contractor Management29, COR199, USPEO99 and global payroll25 are different products. No-deposit language applies to Plus, not established for all plans.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Post exit fees and transfers

July2026 help says service fees stop in month after employment ends, while final employer contributions remain billable. Germany terms separately permit certain extra one-month offboarding/final-payment fees; exceptions need explicit proposal clarification. EOR Switch promises free2-week migration, up to12months fees back and30-day money-back guarantee without full eligibility conditions. EOR-to-own-entity transfer is custom priced and claims benefits/tenure continuity; no unconditional transfer guarantee or practical test obtained.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Pricing document inconsistencies

EOR marketing says equity/mobility/equipment included and no premium tier; pricing lists Flex/Plus tiers and custom/per-case add-ons. July2026 invoice help explicitly mentions France mandatory health/provident benefit administration fees from employment start, including retroactive pre-affiliation. Recruitment+EOR pricing says2%annual salary spread over12months, standalone recruitment20%, executive25%; invoice help separately states8%gross annual salary. These differing product/contract prices cannot be reconciled without a specific quote; none becomes a universal effective rate.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Billing and correction

July2026 help says employer contributions are billed one month after payroll using actuals; first invoice excludes these contributions and final invoice can arrive month after departure. Salary invoices use estimates, with subsequent true-ups for leave/one-off pay and rounding. The docs explain reconciliation; they do not prove every discrepancy is correct or promise an urgent correction SLA. Payroll/funding cutoff5th in Germany terms and employee/new-hire/expense cutoffs around15th in help have different operational context and require confirmation.

Research finding · Sources

Deposit terms germany

Germany general terms updatedJuly2025 require a proposal-defined deposit per professional before service, payable within5calendar days. Provider may increase it for compensation/seniority/notice changes. Entire deposit is forfeited if an invoice is over60days overdue while debt remains payable. Unused amount returned within30days after last employee payment, conditional on all termination matters/invoices being settled. This is a published Germany-counterparty agreement, not proof of each customer proposal or legal enforceability.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Late payment and FX germany

Germany terms require cleared-funds payment within10calendar days; late fees up to30days are1%invoice minimumUSD299, beyond30days2.5% minimumUSD299, increasing proportionally over extended nonpayment. Collection costs and suspension/termination rights apply. FX is updated monthly using bank/market/payment-provider rates; exact spread or benchmark is absent. Bank transfer is normal payment method. Capterra Philippines annual-rate criticism is a separate historical worker account, not the Germany policy.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Parental leave charges

May2026 help states monthly EOR fees continue throughout maternity/paternity/parental leave worldwide because employment administration remains active. Exceptional temporary reductions require individual written agreement. Cost-free leave administration or an automatic fee pause is not supported.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Refund timing

Current help describes refunds approximately30days after final invoice is fully settled. Germany terms tie30days to last employee payment and complete settlement of termination matters. Employer contributions may be invoiced the following month, so neither wording establishes deposit return30days after last working day. No independent refund-duration performance data found.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Termination terms germany

Germany terms allow either party to terminate agreement/proposal for any reason on60calendar days notice. Client requests employee termination with at least5working days for provider acknowledgment, distinct from statutory worker notice. Provider controls HR/termination communications and assesses lawfulness/operational feasibility. Client bears severance, notice, leave and litigation caused by its acts/omissions; a month service fee may apply on termination and again for later final employee payments. Cancel-anytime marketing does not override these published conditions automatically.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Late fee report followup

JoshAdams September2026 Trustpilot reports299-dollar penalty on399-dollar invoice after a short delay, UK bank transfer blocks and disrupted email routing after rebrand. Published Germany clause corroborates existence of a299-dollar minimum, but customer country/counterparty, due date, invoice and bank reason were not verified. No response captured. This does not establish fraud, unlawful fees or an incorrect application in that case.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 platform funding and resolution

Greg B, hiring Canadian staff for a US firm, criticises manual/costly payment options, limited leave automation and time tracking; provider says it reached out and is investing, not that issues are fixed. A US staff member describes an early ad-hoc cutoff delaying a bonus and confusion between GMS/Horizons portals. Another account reports a broken leave workflow and week-long replies. Fiona L praises individual customer-success help but criticises delayed payroll-team responses. Joel A explicitly says a first-month payment problem was resolved with an apology after several days. These observations distinguish first reply, operational resolution and local portal handoffs.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Payroll that works in practice

Billing and correction

July2026 help says employer contributions are billed one month after payroll using actuals; first invoice excludes these contributions and final invoice can arrive month after departure. Salary invoices use estimates, with subsequent true-ups for leave/one-off pay and rounding. The docs explain reconciliation; they do not prove every discrepancy is correct or promise an urgent correction SLA. Payroll/funding cutoff5th in Germany terms and employee/new-hire/expense cutoffs around15th in help have different operational context and require confirmation.

Research finding · Sources

Platform and reporting

Platform documents self-service payslips/contracts, expenses, time-off and time tracking; EOR page claims exportable per-employee/country/month cost reports and audit trails. Customer accounts praise access and ease of use; Capterra requests include mobile usability, reporting customization and simpler timesheets. No authenticated trial, local partner portal coverage or export completeness verified.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Review balance and product scope

75 complete records:50 most-recent/all-language Trustpilot May2025–September2026 and25 most-recent Capterra June2025–March2026. Praise includes onboarding, access to documents, timely pay, Portugal and Philippines EOR experiences; criticism includes complex-query delays, portal/mobile/reporting issues, fixed FX and payroll/pension concerns. Recruiting applicants, explicit contractors and product-unclear accounts are separately classified. Platform profile location never substitutes for employment country.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 exit and country reports

Focused low-rating follow-up adds historical switching/offboarding evidence. A2023 employer reports probation termination delay and incorrect advice corrected after hiring outside counsel, followed by a switch; generic provider apology supplies no independent legal finding. AJune2025 employer alleges late pay and financially harmful advice then switched; Pierre Pradier offers leadership escalation without confirmed resolution. Paul B (Qatar,March2024) praises sales/visa help but criticises contract implementation, pay amount/timing, payslips and invoicing; provider offers a call. A Serbia setup account says fast replies failed to answer substantive questions. Historical scope, incentives and provider replies remain explicit.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

G2 platform funding and resolution

Greg B, hiring Canadian staff for a US firm, criticises manual/costly payment options, limited leave automation and time tracking; provider says it reached out and is investing, not that issues are fixed. A US staff member describes an early ad-hoc cutoff delaying a bonus and confusion between GMS/Horizons portals. Another account reports a broken leave workflow and week-long replies. Fiona L praises individual customer-success help but criticises delayed payroll-team responses. Joel A explicitly says a first-month payment problem was resolved with an apology after several days. These observations distinguish first reply, operational resolution and local portal handoffs.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Disputed payment cluster

Seven short October2025 Trustpilot accounts raise nonpayment or vague unresolved issues; several sayRPL/render crew. Provider replies say identities cannot be matched, dispute scope and request Trustpilot verification. These are research-quality leads, not confirmed EOR customer failures or proven fake reviews. Detailed UK pension/invoice accounts remain separate from this disputed cluster.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

UK employee concerns

AD March2026 explicitly UK EOR employee reports incorrect payslip name/address, slow salary update, missing visa-expiry tracking and two2026 pension contributions; says GDPR processing questions went unanswered and offboarding lacked visibility. July13 provider response accepts issues as specific/fair and promises payroll/compliance review and contribution resolution. This is meaningful provider acknowledgment, not confirmation of completed remediation. Worker inference of offline third-party storage remains unverified; no underlying remittances or regulator finding obtained.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Support & accountability

G2 affiliation and scope

Three of the17 accounts carry G2 business-partner-or-competitor disclosures and are classified affiliated: Cristina D and Laura H praise service, while the17September anonymous electronics-manufacturing account reports a month without needed employer/insurance/work-site documents. Affiliated accounts are retained but cannot be represented as independent customer corroboration. Some other accounts do not establish EOR scope, role or employment country. Mario L describes uncertainty about submitting personal data during the Horizons rebrand; no breach is alleged or verified. AI-translated labels and original text are retained.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Human support

EOR page advertises named account manager and HR/legal specialists24/5, but same page comparison table says24/7. Press page promises no tickets/chatbots while help centre documents routed support. No enforceable response/resolution SLA obtained. Employee contact guide separates client decisions on salary/perks/work from provider responsibility for payroll, legal documents, statutory benefits and pension questions. Reviews report both quick assistance and slow complex-country answers.

Research finding · Sources

Review balance and product scope

75 complete records:50 most-recent/all-language Trustpilot May2025–September2026 and25 most-recent Capterra June2025–March2026. Praise includes onboarding, access to documents, timely pay, Portugal and Philippines EOR experiences; criticism includes complex-query delays, portal/mobile/reporting issues, fixed FX and payroll/pension concerns. Recruiting applicants, explicit contractors and product-unclear accounts are separately classified. Platform profile location never substitutes for employment country.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Late fee report followup

JoshAdams September2026 Trustpilot reports299-dollar penalty on399-dollar invoice after a short delay, UK bank transfer blocks and disrupted email routing after rebrand. Published Germany clause corroborates existence of a299-dollar minimum, but customer country/counterparty, due date, invoice and bank reason were not verified. No response captured. This does not establish fraud, unlawful fees or an incorrect application in that case.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 exit and country reports

Focused low-rating follow-up adds historical switching/offboarding evidence. A2023 employer reports probation termination delay and incorrect advice corrected after hiring outside counsel, followed by a switch; generic provider apology supplies no independent legal finding. AJune2025 employer alleges late pay and financially harmful advice then switched; Pierre Pradier offers leadership escalation without confirmed resolution. Paul B (Qatar,March2024) praises sales/visa help but criticises contract implementation, pay amount/timing, payslips and invoicing; provider offers a call. A Serbia setup account says fast replies failed to answer substantive questions. Historical scope, incentives and provider replies remain explicit.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

G2 platform funding and resolution

Greg B, hiring Canadian staff for a US firm, criticises manual/costly payment options, limited leave automation and time tracking; provider says it reached out and is investing, not that issues are fixed. A US staff member describes an early ad-hoc cutoff delaying a bonus and confusion between GMS/Horizons portals. Another account reports a broken leave workflow and week-long replies. Fiona L praises individual customer-success help but criticises delayed payroll-team responses. Joel A explicitly says a first-month payment problem was resolved with an apology after several days. These observations distinguish first reply, operational resolution and local portal handoffs.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

G2 contract and leave report

Melissa Z account13080910 praises legal cross-border employment, organised onboarding and document access, but reports generic-contract mistakes, slow corrections, changes deferred to the next month, failed/rerouted leave approval and repeated requests to re-email uploaded documents. Pierre Pradier acknowledges contract personalisation and turnaround concerns and offers account-team prioritisation. This is a customer report with provider response, not an independently established systemic defect or confirmed resolution.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Disputed payment cluster

Seven short October2025 Trustpilot accounts raise nonpayment or vague unresolved issues; several sayRPL/render crew. Provider replies say identities cannot be matched, dispute scope and request Trustpilot verification. These are research-quality leads, not confirmed EOR customer failures or proven fake reviews. Detailed UK pension/invoice accounts remain separate from this disputed cluster.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Forum and switching followup

Targeted March30 r/Payroll thread original poster praises sales speed but criticizes slow operational follow-through; June15 respondent says basic work slow but everything else fine. Identities, country and incident scale unverified. Other comments admit no firsthand use or speculate on rebrand motive; speculation excluded as evidence of misconduct. Capterra Megan reports switch fromGusto but did not choose provider and gives no reason. No independently verified adverse judgment or UK pension/GDPR resolution found in focused searches.

Forum account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

UK employee concerns

AD March2026 explicitly UK EOR employee reports incorrect payslip name/address, slow salary update, missing visa-expiry tracking and two2026 pension contributions; says GDPR processing questions went unanswered and offboarding lacked visibility. July13 provider response accepts issues as specific/fair and promises payroll/compliance review and contribution resolution. This is meaningful provider acknowledgment, not confirmation of completed remediation. Worker inference of offline third-party storage remains unverified; no underlying remittances or regulator finding obtained.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 balanced accounts

Seventeen complete G2 accounts supplement earlier Trustpilot/Capterra material. They praise organised cross-border onboarding, clear online contracts/payslips, named help and consolidated hiring/payroll. Criticism includes limited mobile experience, desired enterprise reporting/customisation, email-only help, document-request delays, and month-end expense reimbursement rather than the next pay cycle. The Colombia employee explicitly reports EOR use and positive local contract/benefit experience. The France relocation account describes accommodating communication but repeatedly delayed quotes as mandatory costs were added; the reviewer accepts their mandatory nature while requesting disclosure at the start.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Platforms & integrations

Coverage and delivery model

Core EOR/pricing pages claim150+countries. Platform and June2026 product release also claim180+, without a reconciled eligibility list. Marketing describes owned infrastructure, but EOR FAQ specifically says own entities in highest-volume markets; Germany service terms authorize affiliated entities and other third parties. Thus universal fully owned delivery is unverified. Country, employing counterparty, partner and role must be checked per hire; SG HQ or US subsidiary does not establish local quality.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Hris integration scope

April2026 help describes daily employee sync/email matching, new-hire prefill and approved/cancelled leave sync. Admin/support enablement needed. Starter list names7 systems includingPaylocity/Justworks while same FAQ says5; marketing lists many more integrations. Manual edits override prefill. Documented MVP functionality is not proof every listed connector is generally available or bidirectional for all fields.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Command center

19June2026 provider release announces9 AI actions: salary, termination, expense, leave, contract amendment, onboarding, document generation, job title and advice. Claims timestamp/actor audit logs, local checks and human review before high-impact commits; rollout language rather than measured universal availability. No hands-on execution, permission boundary or accuracy test performed. Release180+coverage differs from core150+copy.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Platform and reporting

Platform documents self-service payslips/contracts, expenses, time-off and time tracking; EOR page claims exportable per-employee/country/month cost reports and audit trails. Customer accounts praise access and ease of use; Capterra requests include mobile usability, reporting customization and simpler timesheets. No authenticated trial, local partner portal coverage or export completeness verified.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Security claims and scope

Security page claims AWS EU hosting, encryption, replication, independent pentests and99.99%uptime. August14 provider press statement reports2026 SOC2TypeII across Security/Availability/Confidentiality byINTERCERT CPA LLC, plusISO27001 and AstraA+ pentest. Trust centre lists controls/policies and request-access; full audit reports, numeric RTO/RPO, actual uptime and independent scope verification were not obtained. Claims do not establish zero outages/data loss.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 access limit

G2 seller profile showed432 accounts. First recent individual review JorgeP12September2026 displays praise for contract/payslip access and desire for gym/restaurant benefits, labelledOrganic andAI-translated. Full expansion triggered sign-in; zero complete G2 accounts counted. Visible text retained as access-limited evidence, with no invented completeness.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Late fee report followup

JoshAdams September2026 Trustpilot reports299-dollar penalty on399-dollar invoice after a short delay, UK bank transfer blocks and disrupted email routing after rebrand. Published Germany clause corroborates existence of a299-dollar minimum, but customer country/counterparty, due date, invoice and bank reason were not verified. No response captured. This does not establish fraud, unlawful fees or an incorrect application in that case.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 platform funding and resolution

Greg B, hiring Canadian staff for a US firm, criticises manual/costly payment options, limited leave automation and time tracking; provider says it reached out and is investing, not that issues are fixed. A US staff member describes an early ad-hoc cutoff delaying a bonus and confusion between GMS/Horizons portals. Another account reports a broken leave workflow and week-long replies. Fiona L praises individual customer-success help but criticises delayed payroll-team responses. Joel A explicitly says a first-month payment problem was resolved with an apology after several days. These observations distinguish first reply, operational resolution and local portal handoffs.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

G2 contract and leave report

Melissa Z account13080910 praises legal cross-border employment, organised onboarding and document access, but reports generic-contract mistakes, slow corrections, changes deferred to the next month, failed/rerouted leave approval and repeated requests to re-email uploaded documents. Pierre Pradier acknowledges contract personalisation and turnaround concerns and offers account-team prioritisation. This is a customer report with provider response, not an independently established systemic defect or confirmed resolution.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

G2 balanced accounts

Seventeen complete G2 accounts supplement earlier Trustpilot/Capterra material. They praise organised cross-border onboarding, clear online contracts/payslips, named help and consolidated hiring/payroll. Criticism includes limited mobile experience, desired enterprise reporting/customisation, email-only help, document-request delays, and month-end expense reimbursement rather than the next pay cycle. The Colombia employee explicitly reports EOR use and positive local contract/benefit experience. The France relocation account describes accommodating communication but repeatedly delayed quotes as mandatory costs were added; the reviewer accepts their mandatory nature while requesting disclosure at the start.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Benefits & employee experience

Pricing document inconsistencies

EOR marketing says equity/mobility/equipment included and no premium tier; pricing lists Flex/Plus tiers and custom/per-case add-ons. July2026 invoice help explicitly mentions France mandatory health/provident benefit administration fees from employment start, including retroactive pre-affiliation. Recruitment+EOR pricing says2%annual salary spread over12months, standalone recruitment20%, executive25%; invoice help separately states8%gross annual salary. These differing product/contract prices cannot be reconciled without a specific quote; none becomes a universal effective rate.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Benefits leave expenses

SafetyWing supplemental insurance pricing varies by age, residence and plan, reviewed annually; no universal premium disclosed. Public holidays follow contracted work country/region (exampleValencia worker versusMadrid entity). Expense help exposes PayoutDue/status; 2026 cutoff schedule generally mid-month but December4, with later approvals next cycle and manager deferral possible. These are process documents, not guaranteed payment-time outcomes.

Published document · Sources

Parental leave charges

May2026 help states monthly EOR fees continue throughout maternity/paternity/parental leave worldwide because employment administration remains active. Exceptional temporary reductions require individual written agreement. Cost-free leave administration or an automatic fee pause is not supported.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 access limit

G2 seller profile showed432 accounts. First recent individual review JorgeP12September2026 displays praise for contract/payslip access and desire for gym/restaurant benefits, labelledOrganic andAI-translated. Full expansion triggered sign-in; zero complete G2 accounts counted. Visible text retained as access-limited evidence, with no invented completeness.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 platform funding and resolution

Greg B, hiring Canadian staff for a US firm, criticises manual/costly payment options, limited leave automation and time tracking; provider says it reached out and is investing, not that issues are fixed. A US staff member describes an early ad-hoc cutoff delaying a bonus and confusion between GMS/Horizons portals. Another account reports a broken leave workflow and week-long replies. Fiona L praises individual customer-success help but criticises delayed payroll-team responses. Joel A explicitly says a first-month payment problem was resolved with an apology after several days. These observations distinguish first reply, operational resolution and local portal handoffs.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

G2 contract and leave report

Melissa Z account13080910 praises legal cross-border employment, organised onboarding and document access, but reports generic-contract mistakes, slow corrections, changes deferred to the next month, failed/rerouted leave approval and repeated requests to re-email uploaded documents. Pierre Pradier acknowledges contract personalisation and turnaround concerns and offers account-team prioritisation. This is a customer report with provider response, not an independently established systemic defect or confirmed resolution.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

G2 balanced accounts

Seventeen complete G2 accounts supplement earlier Trustpilot/Capterra material. They praise organised cross-border onboarding, clear online contracts/payslips, named help and consolidated hiring/payroll. Criticism includes limited mobile experience, desired enterprise reporting/customisation, email-only help, document-request delays, and month-end expense reimbursement rather than the next pay cycle. The Colombia employee explicitly reports EOR use and positive local contract/benefit experience. The France relocation account describes accommodating communication but repeatedly delayed quotes as mandatory costs were added; the reviewer accepts their mandatory nature while requesting disclosure at the start.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Contracts & responsibility

Command center

19June2026 provider release announces9 AI actions: salary, termination, expense, leave, contract amendment, onboarding, document generation, job title and advice. Claims timestamp/actor audit logs, local checks and human review before high-impact commits; rollout language rather than measured universal availability. No hands-on execution, permission boundary or accuracy test performed. Release180+coverage differs from core150+copy.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Data agreement incidents

DPA updatedNovember2022 treats provider and client as independent controllers, authorizes affiliates/third-party processors with equivalent protection and responsibility for their acts. It requires breach notice without undue delay and within3days when possible, not an unconditional72-hour SLA; SCCs for specified non-adequate EEA transfers, return/deletion subject to law, and liability tied to principal agreement. No current executed DPA/annex or resolved regulator investigation found.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

IP and portability germany

Germany terms assign professional-created IP/materials to client, promise commercially reasonable assistance and exclude provider liability for worker noncooperation/infringement; enforcement/assignment costs client-funded. Confidential materials return subject to legal retention. Twelve-month non-solicitation covers provider staff but expressly excludes professionals assigned to client. Employee-side IP instrument, local enforceability and operational data export remain unverified.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Liability allocation germany

Germany terms provide reciprocal third-party indemnity for contractual breach/gross negligence/willful misconduct, ordinary cap greater of paid or outstanding service fees for relevant services in prior12months, and consequential-loss exclusion. Specified exclusions cover permanent establishment, direct-employment/misclassification claims subject to provider-fault wording, worker misconduct and client discrimination. Singapore law/SIAC arbitration stated, subject to mandatory-law clause. Broad full-indemnity/no-liability marketing is not equivalent to an unlimited contractual guarantee.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Termination terms germany

Germany terms allow either party to terminate agreement/proposal for any reason on60calendar days notice. Client requests employee termination with at least5working days for provider acknowledgment, distinct from statutory worker notice. Provider controls HR/termination communications and assesses lawfulness/operational feasibility. Client bears severance, notice, leave and litigation caused by its acts/omissions; a month service fee may apply on termination and again for later final employee payments. Cancel-anytime marketing does not override these published conditions automatically.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 exit and country reports

Focused low-rating follow-up adds historical switching/offboarding evidence. A2023 employer reports probation termination delay and incorrect advice corrected after hiring outside counsel, followed by a switch; generic provider apology supplies no independent legal finding. AJune2025 employer alleges late pay and financially harmful advice then switched; Pierre Pradier offers leadership escalation without confirmed resolution. Paul B (Qatar,March2024) praises sales/visa help but criticises contract implementation, pay amount/timing, payslips and invoicing; provider offers a call. A Serbia setup account says fast replies failed to answer substantive questions. Historical scope, incentives and provider replies remain explicit.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Switching & leaving an EOR

EOR plan prices

EOR Flex startsUSD199/employee/month, monthly, no headcount minimum/setup fee, marketed cancel-anytime. EOR Plus startsUSD399/month, paid annually with annual commitment, built for5+employees and zero deposit. Country/complexity changes actual quote; salary/statutory employer contributions separate. Contractor Management29, COR199, USPEO99 and global payroll25 are different products. No-deposit language applies to Plus, not established for all plans.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Post exit fees and transfers

July2026 help says service fees stop in month after employment ends, while final employer contributions remain billable. Germany terms separately permit certain extra one-month offboarding/final-payment fees; exceptions need explicit proposal clarification. EOR Switch promises free2-week migration, up to12months fees back and30-day money-back guarantee without full eligibility conditions. EOR-to-own-entity transfer is custom priced and claims benefits/tenure continuity; no unconditional transfer guarantee or practical test obtained.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Cancel before start

April2026 help distinguishes an unsigned/countersigned employment agreement. Before a binding employment relationship it says no service fee and deposit refunded within30days of cancellation. If both parties signed, local-law offboarding/notice/severance may be required and service fees can apply during that period. Published guidance is not a legal conclusion about a particular signed offer.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Deposit terms germany

Germany general terms updatedJuly2025 require a proposal-defined deposit per professional before service, payable within5calendar days. Provider may increase it for compensation/seniority/notice changes. Entire deposit is forfeited if an invoice is over60days overdue while debt remains payable. Unused amount returned within30days after last employee payment, conditional on all termination matters/invoices being settled. This is a published Germany-counterparty agreement, not proof of each customer proposal or legal enforceability.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

IP and portability germany

Germany terms assign professional-created IP/materials to client, promise commercially reasonable assistance and exclude provider liability for worker noncooperation/infringement; enforcement/assignment costs client-funded. Confidential materials return subject to legal retention. Twelve-month non-solicitation covers provider staff but expressly excludes professionals assigned to client. Employee-side IP instrument, local enforceability and operational data export remain unverified.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Refund timing

Current help describes refunds approximately30days after final invoice is fully settled. Germany terms tie30days to last employee payment and complete settlement of termination matters. Employer contributions may be invoiced the following month, so neither wording establishes deposit return30days after last working day. No independent refund-duration performance data found.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Termination terms germany

Germany terms allow either party to terminate agreement/proposal for any reason on60calendar days notice. Client requests employee termination with at least5working days for provider acknowledgment, distinct from statutory worker notice. Provider controls HR/termination communications and assesses lawfulness/operational feasibility. Client bears severance, notice, leave and litigation caused by its acts/omissions; a month service fee may apply on termination and again for later final employee payments. Cancel-anytime marketing does not override these published conditions automatically.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 exit and country reports

Focused low-rating follow-up adds historical switching/offboarding evidence. A2023 employer reports probation termination delay and incorrect advice corrected after hiring outside counsel, followed by a switch; generic provider apology supplies no independent legal finding. AJune2025 employer alleges late pay and financially harmful advice then switched; Pierre Pradier offers leadership escalation without confirmed resolution. Paul B (Qatar,March2024) praises sales/visa help but criticises contract implementation, pay amount/timing, payslips and invoicing; provider offers a call. A Serbia setup account says fast replies failed to answer substantive questions. Historical scope, incentives and provider replies remain explicit.

Customer account · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Forum and switching followup

Targeted March30 r/Payroll thread original poster praises sales speed but criticizes slow operational follow-through; June15 respondent says basic work slow but everything else fine. Identities, country and incident scale unverified. Other comments admit no firsthand use or speculate on rebrand motive; speculation excluded as evidence of misconduct. Capterra Megan reports switch fromGusto but did not choose provider and gives no reason. No independently verified adverse judgment or UK pension/GDPR resolution found in focused searches.

Forum account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

UK employee concerns

AD March2026 explicitly UK EOR employee reports incorrect payslip name/address, slow salary update, missing visa-expiry tracking and two2026 pension contributions; says GDPR processing questions went unanswered and offboarding lacked visibility. July13 provider response accepts issues as specific/fair and promises payroll/compliance review and contribution resolution. This is meaningful provider acknowledgment, not confirmation of completed remediation. Worker inference of offline third-party storage remains unverified; no underlying remittances or regulator finding obtained.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Employee data & security

G2 affiliation and scope

Three of the17 accounts carry G2 business-partner-or-competitor disclosures and are classified affiliated: Cristina D and Laura H praise service, while the17September anonymous electronics-manufacturing account reports a month without needed employer/insurance/work-site documents. Affiliated accounts are retained but cannot be represented as independent customer corroboration. Some other accounts do not establish EOR scope, role or employment country. Mario L describes uncertainty about submitting personal data during the Horizons rebrand; no breach is alleged or verified. AI-translated labels and original text are retained.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Privacy and subprocessors

June2 2026 privacy policy covers website/platform, permits vendors/banks/insurance/group/government sharing and transaction-related transfers, and retains data as needed for contractual/statutory/legal purposes without fixed deletion schedule. Thus security page never-shared wording is not literal absence of third-party processing. Public payment-processors page namesAirwallex but is not a complete HR/payroll subprocessor/location map. No current local accountant list obtained.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Command center

19June2026 provider release announces9 AI actions: salary, termination, expense, leave, contract amendment, onboarding, document generation, job title and advice. Claims timestamp/actor audit logs, local checks and human review before high-impact commits; rollout language rather than measured universal availability. No hands-on execution, permission boundary or accuracy test performed. Release180+coverage differs from core150+copy.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Data agreement incidents

DPA updatedNovember2022 treats provider and client as independent controllers, authorizes affiliates/third-party processors with equivalent protection and responsibility for their acts. It requires breach notice without undue delay and within3days when possible, not an unconditional72-hour SLA; SCCs for specified non-adequate EEA transfers, return/deletion subject to law, and liability tied to principal agreement. No current executed DPA/annex or resolved regulator investigation found.

Published document · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Security claims and scope

Security page claims AWS EU hosting, encryption, replication, independent pentests and99.99%uptime. August14 provider press statement reports2026 SOC2TypeII across Security/Availability/Confidentiality byINTERCERT CPA LLC, plusISO27001 and AstraA+ pentest. Trust centre lists controls/policies and request-access; full audit reports, numeric RTO/RPO, actual uptime and independent scope verification were not obtained. Claims do not establish zero outages/data loss.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

UK employee concerns

AD March2026 explicitly UK EOR employee reports incorrect payslip name/address, slow salary update, missing visa-expiry tracking and two2026 pension contributions; says GDPR processing questions went unanswered and offboarding lacked visibility. July13 provider response accepts issues as specific/fair and promises payroll/compliance review and contribution resolution. This is meaningful provider acknowledgment, not confirmation of completed remediation. Worker inference of offline third-party storage remains unverified; no underlying remittances or regulator finding obtained.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Business stability & track record

Capterra recovery identity check

The accessible Capterra profile displays seventy-two reviews and a Most Recent label. Its first twenty-five native review IDs and every previously stored body paragraph match the existing collection. This capture adds no new review identities. Page ordering, source incentives and the previous customer classifications remain available; the larger total is not a claim that all seventy-two reviews were read.

Research finding · Sources
Checked 2026-09-17

Counts describe platform identities and retained versions, not distinct people or representative EOR customer outcomes. Earlier records are preserved.

G2 affiliation and scope

Three of the17 accounts carry G2 business-partner-or-competitor disclosures and are classified affiliated: Cristina D and Laura H praise service, while the17September anonymous electronics-manufacturing account reports a month without needed employer/insurance/work-site documents. Affiliated accounts are retained but cannot be represented as independent customer corroboration. Some other accounts do not establish EOR scope, role or employment country. Mario L describes uncertainty about submitting personal data during the Horizons rebrand; no breach is alleged or verified. AI-translated labels and original text are retained.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Identity and rebrand

9 February 2026 company announcement says Horizons rebranded as RemotePeople, expanding recruitment, EOR, contractor, mobility and incorporation services. It says existing contracts, account relationships and services remain unchanged. July 2026 imprint names Horizons Global Technology Pte Ltd dba RemotePeople, Singapore UEN202117926G, and New Horizons Global Partners Germany GmbH, HRB221030B. Record former brand as same provider, not an additional competitor.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Immigration and country cases

Pricing advertises visa/immigration in80+countries at per-case prices, dependent on destination/type and pre-offer eligibility. Provider-hosted HomeToGo case describes2019–pandemic hiring and restructuring in China, Japan, Australia, SouthKorea and subsequent Thailand/France/Spain/Netherlands expansion. It is selected historical customer marketing, not independently audited local outcomes or universal visa sponsorship.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Security claims and scope

Security page claims AWS EU hosting, encryption, replication, independent pentests and99.99%uptime. August14 provider press statement reports2026 SOC2TypeII across Security/Availability/Confidentiality byINTERCERT CPA LLC, plusISO27001 and AstraA+ pentest. Trust centre lists controls/policies and request-access; full audit reports, numeric RTO/RPO, actual uptime and independent scope verification were not obtained. Claims do not establish zero outages/data loss.

Provider statement · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Review balance and product scope

75 complete records:50 most-recent/all-language Trustpilot May2025–September2026 and25 most-recent Capterra June2025–March2026. Praise includes onboarding, access to documents, timely pay, Portugal and Philippines EOR experiences; criticism includes complex-query delays, portal/mobile/reporting issues, fixed FX and payroll/pension concerns. Recruiting applicants, explicit contractors and product-unclear accounts are separately classified. Platform profile location never substitutes for employment country.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

G2 sampling

Twenty-seven native G2 accounts are now classified:17 default/recent accounts, eight additional low-rating accounts to complete the25-account collection target, and two focused material-concern follow-ups (Fiona payroll-team delay and Joel resolved payment issue). The two extras implement the separately authorised investigation of material concerns, not an inflated random sample. Low-rated cases include2023/2024 Horizons history; three earlier accounts are explicitly affiliated. Existing cross-platform duplicates and limited-product classifications are preserved. G2 target is satisfied, but allegations, current country contracts and remaining source recovery are not thereby resolved.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Company records and financial limits

Florida Division of Corporations lists New Horizons Global Partners USA Inc., foreign Delaware corporation F22000005777, active, filed September2022, annual report27January2026; officer Antoine Boquen links the entity to the provider identity. This is corporate existence, not proof of country-specific EOR licensing or solvency. SG/German registry aggregators match names but were not treated as official verification; unrelated UK Horizons Global Ltd real-estate result excluded. Profitability since2020, 3,000+clients and97%retention are company claims; no audited consolidated accounts, deposit ring-fencing or payroll guarantee obtained.

Research finding · Sources

G2 access limit

G2 seller profile showed432 accounts. First recent individual review JorgeP12September2026 displays praise for contract/payslip access and desire for gym/restaurant benefits, labelledOrganic andAI-translated. Full expansion triggered sign-in; zero complete G2 accounts counted. Visible text retained as access-limited evidence, with no invented completeness.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Review duplicates and selection

Four Capterra records repeat the Francesca, Derek, Joana and Cielo Trustpilot accounts; four others may be the same Geovanny/Brian/Kyllyn/Vishal experiences. All retained with cross-links and excluded from independent corroboration. Extra Capterra criticisms remain available. Capterra sample hasone incentivized and24 non-incentivized labels; Trustpilot includes unprompted/verified and merged legacy profiles. Many provider replies updatedJuly2026; current reply date does not prove quick historical support. No frequency/failure-rate estimate.

Research finding · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Disputed payment cluster

Seven short October2025 Trustpilot accounts raise nonpayment or vague unresolved issues; several sayRPL/render crew. Provider replies say identities cannot be matched, dispute scope and request Trustpilot verification. These are research-quality leads, not confirmed EOR customer failures or proven fake reviews. Detailed UK pension/invoice accounts remain separate from this disputed cluster.

Customer account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Forum and switching followup

Targeted March30 r/Payroll thread original poster praises sales speed but criticizes slow operational follow-through; June15 respondent says basic work slow but everything else fine. Identities, country and incident scale unverified. Other comments admit no firsthand use or speculate on rebrand motive; speculation excluded as evidence of misconduct. Capterra Megan reports switch fromGusto but did not choose provider and gives no reason. No independently verified adverse judgment or UK pension/GDPR resolution found in focused searches.

Forum account · Sources
Checked 2026-09-15

Published wording does not establish negotiated terms, enforceability or tested performance. Allegations and company claims remain attributed; no population failure-rate inference.

Pricing

Request a current quote

Salary, employer costs and deposits are separate. Plan the full cost ↗

Support & service

Specific accounts praise named support, onboarding and resolved payment problems.

Other accounts and provider acknowledgments identify complex-case, document and payroll-team delays without confirmed closure; public support-hours claims differ. Sources & context ↗

THE SAME TEN CHECKS FOR EVERY PROVIDER

Evaluate remotepeople for your hire.

Turn the assessment into questions for your own hire. These detailed checks sit underneath the seven scored areas; a selected account may be relevant to more than one check.

This provider has not yet had the full review classification used for our three-provider pilot. The questions below are checks to complete, not a service assessment.

01Country & local deliveryBuyer questions

Start with the actual employing entity, your role and the people delivering the service locally.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • Who will legally employ this person, and who delivers each local service?
  • Can you support our exact role, hiring country, working arrangement and expected duration?
Prepare for your provider call →
02Full cost & cash upfrontBuyer questions

Compare a full year of employment costs, extra charges, currency conversion and the cash tied up before payday.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • What will this specific hire cost over twelve months?
  • Which additional charges can arise, and who must approve them?
Prepare for your provider call →
03Payroll & correctionsBuyer questions

Trace an approved payroll through to payment, then find out who fixes an error and how quickly.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • How are payroll inputs, calculations and changes checked before approval?
  • What happens when an employee is paid incorrectly or late?
Prepare for your provider call →
04Support & accountabilityBuyer questions

Find the person who owns an urgent problem. Separate a quick acknowledgement from a resolved case.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • How does a buyer or employee reach a person who can own an urgent issue?
  • How quickly can we reach a specialist in our hiring country and language?
Prepare for your provider call →
05Platform & integrationsBuyer questions

Test the employer view, employee view and every local portal with your own hiring scenario.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • Show us a complete employer workflow from adding a hire to changing their contract.
  • Show us the employee experience on web and mobile.
Prepare for your provider call →

Run the 12-task platform demo →

06Employees & benefitsBuyer questions

Check country-specific benefits, leave, expenses and the day-to-day experience of the person you hire.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • Which benefits are actually available, who pays, and what choice does the employee have?
  • How are local leave, holidays, time records and unusual entitlements represented?
Prepare for your provider call →
07Contract responsibilitiesBuyer questions

Understand who can make decisions, approve charges and bear the cost when something goes wrong.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • Who bears the cost when advice, payroll or a filing is wrong?
  • Who can instruct local partners, appoint counsel or agree settlements?
Prepare for your provider call →
08Leaving & switchingBuyer questions

Settle notice, renewal, termination charges, deposit release and benefits continuity before you join.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • What are the minimum term, renewal rules, notice window and early exit charges?
  • Show us an ordinary departure and a disputed termination.
Prepare for your provider call →
09Security & privacyBuyer questions

Follow sensitive employee data through the platform, local partners, access controls and incident response.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • How do permissions, authentication and account recovery protect sensitive employee data?
  • Where does employee data go, and which subprocessors and local partners receive it?
Prepare for your provider call →
10Stability & track recordBuyer questions

Look beyond brand recognition to continuity plans, customer references and documented company events.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask remotepeople

  • How will payroll and employment continue if your business or a key partner is disrupted?
  • What evidence should our leadership use to assess provider stability and track record?
Prepare for your provider call →

Country coverage

Confirm the employing entity and eligibility for your role before signing.

Choose a country to check availability →

Provider facts

ANONYMISED BUYING INSIGHTS

What the supplied call material adds.

Paraphrases from a privately supplied deal and ticket summary. The source is an EOR market participant with a commercial interest; we have not inspected the original recordings or full transcripts.

No call account for remotepeople was supplied in this batch. We have not inferred one from another provider’s material.

Names, customer organisations and identifying details have been removed. These insights inform questions; they do not establish hidden charges, service failures or comparative popularity.

Read all the anonymised buying insights →

Sources & evidence

Provider statements describe advertised terms. They are not independent audits.

  1. How are fees and charges calculated on invoices? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  2. RemotePeople Reviews 2026: Details, Pricing, & Features | G2
    G2 · review platform · Checked 17 Sept 2026

    Complete displayed review questions, disclosures and provider replies manually inspected from HTML embedded in the scraper error response.

    Independent review platform; each account retains its own invitation/incentive/affiliation labels.
  3. Horizons Rebrands as Remote People, Expanding Beyond EOR to Full-Service Global Hiring
    RemotePeople release distributed by PR Newswire · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  4. Data Processing Agreement | RemotePeople
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  5. RemotePeople / Horizons Trustpilot full accounts
    Trustpilot · review platform · Checked 15 Sept 2026

    20 full accounts inspected with replies and disclosures.

    Self-selected or invited public reviews; identity not independently verified.
  6. What is the earliest Start Date for employees? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  7. Who to Contact? Remote People vs. the Client Company | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  8. Introducing HRIS Integrations | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  9. What is the timeline for deposit refunds after employee offboarding? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  10. RemotePeople / Horizons Trustpilot full accounts
    Trustpilot · review platform · Checked 15 Sept 2026

    20 full accounts inspected with replies and disclosures.

    Self-selected or invited public reviews; identity not independently verified.
  11. Simple, Transparent Pricing | EOR from $199/mo | RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  12. RemotePeople / Horizons Capterra full accounts
    Capterra · review platform · Checked 15 Sept 2026

    13 full accounts inspected with replies and disclosures.

    Self-selected or invited public reviews; identity not independently verified.
  13. Editorial Policy | RemotePeople
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  14. HomeToGo: APAC Hiring Through Covid With an EOR | RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  15. Terms of Use | RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  16. Remote People Launches Command Center, the First Action-Taking AI Assistant for Global Employer of Record (EOR) Operations
    RemotePeople release distributed by PR Newswire · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  17. Security and privacy | RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  18. Remote People - Trust Center - Security & Privacy
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  19. RemotePeople Reviews 2026: Details, Pricing, & Features | G2
    G2 · review platform · Checked 17 Sept 2026

    Complete displayed review questions, disclosures and provider replies manually inspected from HTML embedded in the scraper error response.

    Independent review platform; each account retains its own invitation/incentive/affiliation labels.
  20. General Terms & Conditions - Germany | RemotePeople
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  21. How does Billing work at Remote People? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  22. What are the billing practices for employer burden costs and service fees after employment termination? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  23. How much does Remote Health by Safetywing cost? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  24. How can I check the Payout Schedule of Approved Expense Report？ | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  25. Press & Media Contact | RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  26. What are the onboarding restrictions for regulated professions? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  27. Global Workforce Platform | RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  28. What are the payroll cut-off dates and rules for expense claims in 2026? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  29. RemotePeople / Horizons Capterra full accounts
    Capterra · review platform · Checked 15 Sept 2026

    12 full accounts inspected with replies and disclosures.

    Self-selected or invited public reviews; identity not independently verified.
  30. RemotePeople Reviews 2026: Details, Pricing, & Features | G2
    G2 · review platform · Checked 17 Sept 2026

    Complete displayed review questions, disclosures and provider replies manually inspected from HTML embedded in the scraper error response.

    Independent review platform; each account retains its own invitation/incentive/affiliation labels.
  31. Where can I check my Public Holidays? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  32. Why do payroll and invoiced amounts sometimes differ, and how are these discrepancies resolved? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  33. RemotePeople / Horizons Trustpilot full accounts
    Trustpilot · review platform · Checked 15 Sept 2026

    10 full accounts inspected with replies and disclosures.

    Self-selected or invited public reviews; identity not independently verified.
  34. What is the Service Fee Policy for Maternity and Parental Leave? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  35. Privacy Policy of RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  36. Florida government corporation record: New Horizons Global Partners USA Inc.
    Public source · documentation · Checked 15 Sept 2026

    Florida government corporation record: New Horizons Global Partners USA Inc.

    Public source; provenance detailed in findings
  37. Can I cancel an Onboarding before the Start Date? | Remote People
    RemotePeople / Horizons · documentation · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
  38. Employer of Record service | RemotePeople
    RemotePeople / Horizons · provider · Checked 15 Sept 2026

    Public source inspected; document date, country and offering scope retained in findings.

    Provider-issued
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