Research preview · Review status ↗

TopSource: research & sources

Detailed EOR terms and payroll responsibilities make the service assessable. A six-month minimum, 90-day transfer fees and cash-funding requirements reduce flexibility.

Back to TopSource overview →

At a glance

Global EOR

Consider for
Employers wanting named local support and a documented employment service, with time to negotiate longer exit commitments.
Main trade-off
A six-month minimum and 90-day notice or transfer fees restrict flexibility, while lawful employment and approved exit costs continue.

Based on public documents and customer accounts. Global provider assessment; service has not been tested.

How this provider scores

How we score ↗

Six global category scores and the supplied final total. These are provider comparisons, not country-specific service tests or customer review stars.

Cost3.2/5
Support3.7/5
Contract terms3.2/5
Payroll3.7/5
Local delivery4.2/5
Cost transparency & FX3.2/5

Total: 3.5/5

The final workbook total includes its adjustment and is preserved as supplied. Missing values are not zero. See the provider research below for terms, sources and practical checks.

Current research by topic

Read the findings, their scope and the documents behind them. Scores above link to their supporting evidence.

Country fit & local delivery

Coverage and delivery model

Provider claims180+ EOR countries and130+ payroll countries. Master defines delivery partners as partly/wholly owned companies or subcontractors, while TopSource retains primary service responsibility. The dated audited subsidiary list supports owned entities across multiple regions, including Dispersa, Compandben, Blueback and TopSource names, but marks some dormant, sold or liquidated. It is not a current180-country employer/licence map, and country employment eligibility remains subject to local law and the order.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Identity and brand relationships

Current TopSource brand follows TopSource Worldwide rebrand in2025. Own timeline traces TopSource Global Solutions to2003, PEO Worldwide to2013 and Horizon-backed combination in2020; Capterra/G2 use2004, so dates describe different histories. Registry12987655 is active, incorporated October30 2020, formerly Golf Bidco until October2021. PEO Worldwide, Compandben and Blueback Global are acquired/related delivery brands, not additional independent competitors; Bradford Jacobs EOR division was acquired, not necessarily the entire Bradford Jacobs business. Other payroll acquisitions include Select Payroll, Capital Payroll, eSlip, Epsilon and Practical Payroll.

Research finding · Sources

Onboarding and immigration

Website estimates5–10business-day onboarding in established markets and offers mobility/work-permit help. Master requires completed officer-signed KYC and cleared funding; performance dates are estimates rather than time-essential guarantees. Annex uses locally governed employment agreements subject to client approval; visa/work-permit management and local legal determinations can attract separately approved fees. No universal visa eligibility or issued-start-date guarantee obtained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

South africa entity evidence

Audited March2025 subsidiary list identifies TopSource South Africa (PTY) Ltd and Blueback Global-Services South Africa (pty) Ltd as100% indirectly held HR-service businesses; addresses are in Johannesburg and Centurion. This supplies corporate-entity evidence missing from some directory summaries, but neither the specific hiring entity, current licence scope nor actual local service quality is established for a prospective engagement.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Costs, deposits & currency

Published exit fee schedule date caveat

Legal portal links fee list labelled October2026, future relative to September16 capture. It lists GBP500per worker for resignation/client contract termination, and GBP350per hour plus external legal fees for client-led transfers or mutual termination agreements; other exits require addendum/country agreement. Additional benefits/insurance/permit ad-hoc fees can apply. This is published schedule evidence, not confirmation these future-labelled charges already govern every current customer.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 four and historical concern

All four displayed TopSource G2 accounts are now read: three G2-invited/incentivized accounts from September 2024 and one Organic April 2023 PEO complaint. Positive observations concern global payroll visibility, local experts and reliable updates; wishes include automation/reporting and simpler/lower-cost service. The 2023 reviewer alleges absent support, months-long issue resolution and inflexible processing times without identifying country, issue type or payment loss. No provider reply or resolution is displayed. Generic SLA praise supplies no contractual target/remedy. Sparse historical accounts do not establish current failure rates.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Cash restrictions and financing

March2025 group cash GBP15,266,448 includes14,344,981 legally restricted under customer commercial arrangements (cash note2), leaving921,467 by subtraction; restricted cash is not general corporate runway. Operating cash after interest/tax is negative49,439; financing includes preference-share funding. Bank loans34,920,993 plus Horizon loan notes/preference claims are disclosed. Terms still lack a customer-specific bank protection/insolvency-return guarantee. Notes have some internal comparative/classification inconsistencies; no reconciliation beyond reported line items inferred.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Deposit funding and refund

Deposit is at least one month of Consultant Fees, or higher according to the order, local notice/severance and reasonable risk factors. Due within7days invoice and before employment starts. TopSource may apply any deposit across overdue services and requires replenishment within7businessdays. Remaining balance is refundable following agreement end, but no fixed refund deadline, dispute reserve ceiling or universal trust/segregation promise appears in EOR terms. Payroll invoice timetable remains order-specific.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Funding default consequences

Payment deadlines are essential; late/nonpayment may prevent meeting worker cost and client indemnifies resulting losses. Master permits service suspension when client defaults and14days notice to terminate for nonpayment. Marketing of reliable payroll does not establish payroll prefinancing or continuation during a customer funding dispute. Group accounts separately discuss restricted customer funds; no current bank-level safeguarded deposit agreement obtained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

FX and invoice disputes

Annex defaults invoicing to local territory currency unless agreed otherwise. FX uses Ebury at transaction time or another bank/data-provider rate chosen by TopSource; no fixed spread or interbank guarantee published. Master allows invoice disputes within5days of receipt with reasons; undisputed portion remains payable. No universal invoice correction deadline found. Taxes without markup do not establish zero FX markup.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Price structure and extras

No current primary numerical monthly EOR base price found; order defines country/scope fees. Annex lists monthly service, employment cost, one-time implementation, annual services and ad-hoc fees; annual filings, bonuses/benefits administration, custom insurance and permits can be additional. VAT/local indirect taxes excluded; tax items passed through without markup. Fees rise annually with UK RPI; employment-cost increases can follow30days notice. Directory USD300–500/500 figures remain unverified estimates.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Payroll that works in practice

G2 four and historical concern

All four displayed TopSource G2 accounts are now read: three G2-invited/incentivized accounts from September 2024 and one Organic April 2023 PEO complaint. Positive observations concern global payroll visibility, local experts and reliable updates; wishes include automation/reporting and simpler/lower-cost service. The 2023 reviewer alleges absent support, months-long issue resolution and inflexible processing times without identifying country, issue type or payment loss. No provider reply or resolution is displayed. Generic SLA praise supplies no contractual target/remedy. Sparse historical accounts do not establish current failure rates.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

FX and invoice disputes

Annex defaults invoicing to local territory currency unless agreed otherwise. FX uses Ebury at transaction time or another bank/data-provider rate chosen by TopSource; no fixed spread or interbank guarantee published. Master allows invoice disputes within5days of receipt with reasons; undisputed portion remains payable. No universal invoice correction deadline found. Taxes without markup do not establish zero FX markup.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Payroll responsibility and correction

Annex4.7.1 assigns salary/tax/social-contribution administration to TopSource and indemnifies client for demands relating to payroll miscalculation. Master promises reasonable care, prompt reasonable-endeavours correction or substitute performance as its service-conformance remedy, and excludes failures of banks/BACS/other transmission parties. No country-specific cutoff, emergency salary correction deadline or service-credit schedule obtained; these provisions are commitments, not verified payroll accuracy.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Targeted concern scope and gaps

Targeted complaints/switching/legal searches distinguish provider-written generic switching advice from actual customer experiences. A2019 MouthShut employee-employer allegation about TopSource Global Solutions pay delays is old, hearsay-heavy and not verified EOR customer evidence; unrelated Unisource litigation excluded. No attributable current mass EOR nonpayment case or completed adverse legal finding established. Trustpilot current claimed domain profile haszero reviews (not blocked); Portico Capterra hasone; G2/Gartner access limitations retained distinctly.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Support & accountability

G2 four and historical concern

All four displayed TopSource G2 accounts are now read: three G2-invited/incentivized accounts from September 2024 and one Organic April 2023 PEO complaint. Positive observations concern global payroll visibility, local experts and reliable updates; wishes include automation/reporting and simpler/lower-cost service. The 2023 reviewer alleges absent support, months-long issue resolution and inflexible processing times without identifying country, issue type or payment loss. No provider reply or resolution is displayed. Generic SLA praise supplies no contractual target/remedy. Sparse historical accounts do not establish current failure rates.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Human support and local expertise

EOR pages promise named account/local specialists, quarterly workforce reviews and24/5telephone support. Portico claims direct access to in-country people for compliance/payroll issues. Master does not make advertising contractual; response/resolution service levels belong in order/SOW. No current severity-based SLA, measured local response times or independent resolution statistics obtained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 and gartner limited evidence

G2 indexed profile has4reviews: three September2024 G2-invite incentivized accounts praise payroll/local expertise, one asks improved reporting/automation; April2023 anonymous manufacturing reviewer alleges poor support, months-long issue resolution and rigid processing. Live full review access CAPTCHA-blocked, so no complete G2 accounts counted. Gartner live EOR profile shows4.8/12ratings versus older indexed5/9 and website5/5 badge. September9 2026 finance director preview describes managing one Israel employee, simple payroll approval/invoice download and helpful staff; full account/disclosure is sign-in gated. Preview repetition is not multiple customers.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Platforms & integrations

Platform and employee workflows

Portico site describes employer payroll management, employee mobile/desktop payslips, leave, expense and attendance workflows, GPS attendance and receipt-based AI expense categorisation. HR modules are explicitly available only in selected countries; Annex allows Portico EoR or an alternative platform. Consolidated accounts describe a combination of third-party apps and own Portico software. No authenticated trial or country-by-country parity map performed.

Provider statement · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 four and historical concern

All four displayed TopSource G2 accounts are now read: three G2-invited/incentivized accounts from September 2024 and one Organic April 2023 PEO complaint. Positive observations concern global payroll visibility, local experts and reliable updates; wishes include automation/reporting and simpler/lower-cost service. The 2023 reviewer alleges absent support, months-long issue resolution and inflexible processing times without identifying country, issue type or payment loss. No provider reply or resolution is displayed. Generic SLA praise supplies no contractual target/remedy. Sparse historical accounts do not establish current failure rates.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Reporting and integrations

Portico advertises custom API links to ATS, HRIS, finance and reporting tools, configurable policies/workflows and consolidated visibility. No public endpoint catalogue, API limits, named connector field mappings, sandbox evidence, migration effort or integration pricing obtained. G2 indexed2024 reviewer asks for more automation/detailed reporting; platform claims and historical customer preference are kept distinct.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Security controls and evidence age

DPP specifies least-privilege roles, secure transmission and daily off-site backups with documented testing. March2024 self-assessment describes access approval, logging, cryptographic and continuity policies, but is not an independent audit or current platform test. Posted ISO27001:2022 certificate covers Pune TopSource Infotech BPO/ITES/KPO operations; image says certificate valid Nov13 2024–Nov12 2025, certification cycle to Nov12 2027 subject surveillance. Current surveillance validation was not obtained; this does not establish worldwide platform certification. No enforced customer MFA/SSO or numeric uptime/recovery guarantee verified.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 and gartner limited evidence

G2 indexed profile has4reviews: three September2024 G2-invite incentivized accounts praise payroll/local expertise, one asks improved reporting/automation; April2023 anonymous manufacturing reviewer alleges poor support, months-long issue resolution and rigid processing. Live full review access CAPTCHA-blocked, so no complete G2 accounts counted. Gartner live EOR profile shows4.8/12ratings versus older indexed5/9 and website5/5 badge. September9 2026 finance director preview describes managing one Israel employee, simple payroll approval/invoice download and helpful staff; full account/disclosure is sign-in gated. Preview repetition is not multiple customers.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Capterra portico historical account

One complete Capterra Portico account, Gopal quality-control officer in India, December12 2022,4/5, organically submitted: praises attendance correction, leave and overtime functionality; reports Android app fewer features than website and occasional failure to recognise machine punches. No missed salary or EOR engagement established; historical HR software evidence with no provider response shown. Only one review on profile, default Most Helpful ordering.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Benefits & employee experience

Benefits leave and expenses

Mandatory and supplemental benefits are supplied at client expense; special benefits/insurance sourcing may incur ad-hoc administration. Client must report leave promptly and accurately. Annex defines HR processes broadly to include salary changes, bonuses, expenses and benefits, with formal communications through TopSource. Portico advertises configurable leave/benefit/expense rules, but no country insurer terms, expense payout timetable or independent claims outcome obtained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Capterra portico historical account

One complete Capterra Portico account, Gopal quality-control officer in India, December12 2022,4/5, organically submitted: praises attendance correction, leave and overtime functionality; reports Android app fewer features than website and occasional failure to recognise machine punches. No missed salary or EOR engagement established; historical HR software evidence with no provider response shown. Only one review on profile, default Most Helpful ordering.

Customer account · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Contracts & responsibility

Authority and employment decisions

Client directs daily work but TopSource alone initiates/writes formal HR processes, employment changes, discipline and termination unless separately agreed. Client reports performance/grievance problems within5businessdays; local legal process and performance-improvement timelines apply. Client must not tell worker about termination/disciplinary intent without TopSource involvement. Client approval of employment contract does not confer unilateral dismissal authority.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

IP assignment

EOR-created worker IP is assigned to client without extra TopSource service fee. Necessary local deeds/procedures and outside legal fees require client approval and are client-funded. Client covers proven infringement caused by its direct instructions. TopSource keeps platform/service IP under master; no executed local employment IP chain, moral-rights waivers or third-party challenge tested.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Liability and legal costs

EOR Annex supersedes master general cap: TopSource maximum125% of the relevant monthly service fees paid/payable in preceding12months; client cap includes approved employment costs, service fees, termination costs and proven breach/default damages. Master excludes listed consequential/lost-business losses with stated non-limitable carveouts; DPP has separate indemnity/precedence. Client-directed unlawful termination and worker actions can leave substantial client exposure. Local legal advice requires prior approval and is client-funded; insurance details available on request, actual limits not inspected.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Switching & leaving an EOR

Published exit fee schedule date caveat

Legal portal links fee list labelled October2026, future relative to September16 capture. It lists GBP500per worker for resignation/client contract termination, and GBP350per hour plus external legal fees for client-led transfers or mutual termination agreements; other exits require addendum/country agreement. Additional benefits/insurance/permit ad-hoc fees can apply. This is published schedule evidence, not confirmation these future-labelled charges already govern every current customer.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Termination cost and transfer process

TopSource checks legal termination grounds; notice and statutory amounts must be funded before termination. Client bears applicable severance/holiday/notice and proven dispute costs for instructed terminations without grounds; mutual settlement needs client approval. Employee costs persist until actual lawful employment end. Transfer to own entity/vendor is subject to local law, cooperation and order costs, with no guaranteed completion deadline. Data return/deletion on written request is subject statutory retention and may involve client expense.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Authority and employment decisions

Client directs daily work but TopSource alone initiates/writes formal HR processes, employment changes, discipline and termination unless separately agreed. Client reports performance/grievance problems within5businessdays; local legal process and performance-improvement timelines apply. Client must not tell worker about termination/disciplinary intent without TopSource involvement. Client approval of employment contract does not confer unilateral dismissal authority.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Deposit funding and refund

Deposit is at least one month of Consultant Fees, or higher according to the order, local notice/severance and reasonable risk factors. Due within7days invoice and before employment starts. TopSource may apply any deposit across overdue services and requires replenishment within7businessdays. Remaining balance is refundable following agreement end, but no fixed refund deadline, dispute reserve ceiling or universal trust/segregation promise appears in EOR terms. Payroll invoice timetable remains order-specific.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Incident and data exit obligations

EOR DPP requires notice without undue delay of data-protection breach, assistance and return/deletion on written instruction subject legal retention. India processor agreement requires prompt incident notice/restoration at its expense, annual audits and30days notice to TopSource before subprocessors change. These intragroup controls do not automatically grant clients an identical30day approval right or numerical incident SLA. No independently established TopSource data breach/outage found in targeted sources; absence of public evidence is not incident-free assurance.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Minimum term and exit notice

EOR Annex specifies minimum6months from order signature, then90days written agreement notice, subject to employee/local statutory rules. Transfer to own entity or another provider, except worker resignation, retains full90days monthly service fees despite shorter worker notice. No financial obligation after initial term without active workers is stated in Annex. Master otherwise has12month auto-renewal/remaining-fee provisions, but order and service Annex prevail on conflict; buyer should resolve these explicitly in its signed order.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Employee data & security

Data roles and india processing

EOR DPP treats TopSource and client as independent data-sharing controllers, naming TopSource Infotech Solutions Pvt Ltd as approved processor in India. Published intragroup agreement covers group/client processing and EU/UK transfer instruments; TopSource retains responsibility for processor acts. Data includes HR/payroll/bank/immigration information; special categories need separate agreement. No complete current cloud-hosting, onward-processor or country residency matrix obtained. DPP forbids solely automated significant decisions outside agreed purposes.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Incident and data exit obligations

EOR DPP requires notice without undue delay of data-protection breach, assistance and return/deletion on written instruction subject legal retention. India processor agreement requires prompt incident notice/restoration at its expense, annual audits and30days notice to TopSource before subprocessors change. These intragroup controls do not automatically grant clients an identical30day approval right or numerical incident SLA. No independently established TopSource data breach/outage found in targeted sources; absence of public evidence is not incident-free assurance.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Security controls and evidence age

DPP specifies least-privilege roles, secure transmission and daily off-site backups with documented testing. March2024 self-assessment describes access approval, logging, cryptographic and continuity policies, but is not an independent audit or current platform test. Posted ISO27001:2022 certificate covers Pune TopSource Infotech BPO/ITES/KPO operations; image says certificate valid Nov13 2024–Nov12 2025, certification cycle to Nov12 2027 subject surveillance. Current surveillance validation was not obtained; this does not establish worldwide platform certification. No enforced customer MFA/SSO or numeric uptime/recovery guarantee verified.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Business stability & track record

Identity and brand relationships

Current TopSource brand follows TopSource Worldwide rebrand in2025. Own timeline traces TopSource Global Solutions to2003, PEO Worldwide to2013 and Horizon-backed combination in2020; Capterra/G2 use2004, so dates describe different histories. Registry12987655 is active, incorporated October30 2020, formerly Golf Bidco until October2021. PEO Worldwide, Compandben and Blueback Global are acquired/related delivery brands, not additional independent competitors; Bradford Jacobs EOR division was acquired, not necessarily the entire Bradford Jacobs business. Other payroll acquisitions include Select Payroll, Capital Payroll, eSlip, Epsilon and Practical Payroll.

Research finding · Sources

G2 four and historical concern

All four displayed TopSource G2 accounts are now read: three G2-invited/incentivized accounts from September 2024 and one Organic April 2023 PEO complaint. Positive observations concern global payroll visibility, local experts and reliable updates; wishes include automation/reporting and simpler/lower-cost service. The 2023 reviewer alleges absent support, months-long issue resolution and inflexible processing times without identifying country, issue type or payment loss. No provider reply or resolution is displayed. Generic SLA praise supplies no contractual target/remedy. Sparse historical accounts do not establish current failure rates.

Research finding · Sources
Checked 2026-09-17

Customer statements and replies are not independently verified operating outcomes. Default/recent accessible-page selection, with invitations, incentives and affiliations retained. No prevalence, market-wide score or all-country quality inference.

Audited financial results

Audited TopCo12983420 consolidated accounts to March30 2025 show turnover GBP21,979,015, operating loss13,048,244 and net loss19,647,377. Intangible amortisation12,267,926 and finance expense6,797,102 materially affect that accounting loss. Net liabilities50,239,332. Revenue uses net EOR income under accounting-agent treatment, not gross salary flows and not a statement that it is not legal employer. RSM audit signed April2 2026 gives unmodified opinion; these historical figures do not prove current insolvency.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Cash restrictions and financing

March2025 group cash GBP15,266,448 includes14,344,981 legally restricted under customer commercial arrangements (cash note2), leaving921,467 by subtraction; restricted cash is not general corporate runway. Operating cash after interest/tax is negative49,439; financing includes preference-share funding. Bank loans34,920,993 plus Horizon loan notes/preference claims are disclosed. Terms still lack a customer-specific bank protection/insolvency-return guarantee. Notes have some internal comparative/classification inconsistencies; no reconciliation beyond reported line items inferred.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Covenant reset and going concern

Accounts disclose March30 2026 reset of HSBC covenants, effective June30 2026 test, with directors forecasting adequate headroom through March2027. HSBC facilities mature October2028; Horizon GBP5,889,974 loan notes carry10% and due earlier of June14 2027 or group sale. Auditor states no material going-concern uncertainty identified over at least12months from authorisation. Reset, losses and restricted cash merit procurement follow-up but are not findings of missed payroll, covenant breach or imminent failure; no later covenant result obtained.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Funding default consequences

Payment deadlines are essential; late/nonpayment may prevent meeting worker cost and client indemnifies resulting losses. Master permits service suspension when client defaults and14days notice to terminate for nonpayment. Marketing of reliable payroll does not establish payroll prefinancing or continuation during a customer funding dispute. Group accounts separately discuss restricted customer funds; no current bank-level safeguarded deposit agreement obtained.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Ownership and leadership

March11 2026 announcement names co-founder Guil Hastings CEO replacing Ian Larkin; latest filing records Larkin director departure March31. Horizon Capital remains majority shareholder. Audited TopCo12983420 accounts note28 identify Horizon Capital2018 Limited Partnership with64.25% at March30 2025; that dated ownership percentage is not asserted current. Group subsidiaries include12987655, with separate employing/invoicing affiliates specified in the order.

Published document · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Targeted concern scope and gaps

Targeted complaints/switching/legal searches distinguish provider-written generic switching advice from actual customer experiences. A2019 MouthShut employee-employer allegation about TopSource Global Solutions pay delays is old, hearsay-heavy and not verified EOR customer evidence; unrelated Unisource litigation excluded. No attributable current mass EOR nonpayment case or completed adverse legal finding established. Trustpilot current claimed domain profile haszero reviews (not blocked); Portico Capterra hasone; G2/Gartner access limitations retained distinctly.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

G2 and gartner limited evidence

G2 indexed profile has4reviews: three September2024 G2-invite incentivized accounts praise payroll/local expertise, one asks improved reporting/automation; April2023 anonymous manufacturing reviewer alleges poor support, months-long issue resolution and rigid processing. Live full review access CAPTCHA-blocked, so no complete G2 accounts counted. Gartner live EOR profile shows4.8/12ratings versus older indexed5/9 and website5/5 badge. September9 2026 finance director preview describes managing one Israel employee, simple payroll approval/invoice download and helpful staff; full account/disclosure is sign-in gated. Preview repetition is not multiple customers.

Research finding · Sources
Checked 2026-09-16

Published documents do not establish negotiated terms or tested performance. Customer claims remain unverified accounts; no population failure rate inferred.

Pricing

Request a current quote

Salary, employer costs and deposits are separate. Plan the full cost ↗

Support & service

Named specialists, quarterly reviews and advertised 24/5 telephone access offer clear human support routes.

Service commitments depend on the order; sparse historical reports include both useful local help and unresolved slow-support complaints. Sources & context ↗

THE SAME TEN CHECKS FOR EVERY PROVIDER

Evaluate topsource for your hire.

Turn the assessment into questions for your own hire. These detailed checks sit underneath the seven scored areas; a selected account may be relevant to more than one check.

This provider has not yet had the full review classification used for our three-provider pilot. The questions below are checks to complete, not a service assessment.

01Country & local deliveryBuyer questions

Start with the actual employing entity, your role and the people delivering the service locally.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • Who will legally employ this person, and who delivers each local service?
  • Can you support our exact role, hiring country, working arrangement and expected duration?
Prepare for your provider call →
02Full cost & cash upfrontBuyer questions

Compare a full year of employment costs, extra charges, currency conversion and the cash tied up before payday.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • What will this specific hire cost over twelve months?
  • Which additional charges can arise, and who must approve them?
Prepare for your provider call →
03Payroll & correctionsBuyer questions

Trace an approved payroll through to payment, then find out who fixes an error and how quickly.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • How are payroll inputs, calculations and changes checked before approval?
  • What happens when an employee is paid incorrectly or late?
Prepare for your provider call →
04Support & accountabilityBuyer questions

Find the person who owns an urgent problem. Separate a quick acknowledgement from a resolved case.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • How does a buyer or employee reach a person who can own an urgent issue?
  • How quickly can we reach a specialist in our hiring country and language?
Prepare for your provider call →
05Platform & integrationsBuyer questions

Test the employer view, employee view and every local portal with your own hiring scenario.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • Show us a complete employer workflow from adding a hire to changing their contract.
  • Show us the employee experience on web and mobile.
Prepare for your provider call →

Run the 12-task platform demo →

06Employees & benefitsBuyer questions

Check country-specific benefits, leave, expenses and the day-to-day experience of the person you hire.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • Which benefits are actually available, who pays, and what choice does the employee have?
  • How are local leave, holidays, time records and unusual entitlements represented?
Prepare for your provider call →
07Contract responsibilitiesBuyer questions

Understand who can make decisions, approve charges and bear the cost when something goes wrong.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • Who bears the cost when advice, payroll or a filing is wrong?
  • Who can instruct local partners, appoint counsel or agree settlements?
Prepare for your provider call →
08Leaving & switchingBuyer questions

Settle notice, renewal, termination charges, deposit release and benefits continuity before you join.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • What are the minimum term, renewal rules, notice window and early exit charges?
  • Show us an ordinary departure and a disputed termination.
Prepare for your provider call →
09Security & privacyBuyer questions

Follow sensitive employee data through the platform, local partners, access controls and incident response.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • How do permissions, authentication and account recovery protect sensitive employee data?
  • Where does employee data go, and which subprocessors and local partners receive it?
Prepare for your provider call →
10Stability & track recordBuyer questions

Look beyond brand recognition to continuity plans, customer references and documented company events.

No review excerpt selected for this area. The scorecard above also assesses public documentation.

Ask topsource

  • How will payroll and employment continue if your business or a key partner is disrupted?
  • What evidence should our leadership use to assess provider stability and track record?
Prepare for your provider call →

Country coverage

Confirm the employing entity and eligibility for your role before signing.

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Provider facts

ANONYMISED BUYING INSIGHTS

What the supplied call material adds.

Paraphrases from a privately supplied deal and ticket summary. The source is an EOR market participant with a commercial interest; we have not inspected the original recordings or full transcripts.

No call account for topsource was supplied in this batch. We have not inferred one from another provider’s material.

Names, customer organisations and identifying details have been removed. These insights inform questions; they do not establish hidden charges, service failures or comparative popularity.

Read all the anonymised buying insights →

Sources & evidence

Provider statements describe advertised terms. They are not independent audits.

  1. Observed G2 block, Gartner preview and sign-in gate, Trustpilot zero reviews, complete Portico Capterra account
    Public source · review platform · Checked 16 Sept 2026

    Observed G2 block, Gartner preview and sign-in gate, Trustpilot zero reviews, complete Portico Capterra account

    Public-source research; source identity and limitations detailed in findings.
  2. TopSource Worldwide Reviews 2026: Details, Pricing, & Features | G2
    G2 · review platform · Checked 17 Sept 2026

    Complete displayed review questions, disclosures and provider replies manually inspected from HTML embedded in the scraper error response.

    Independent review platform; each account retains its own invitation/incentive/affiliation labels.
  3. Global Employer Brand: Protecting Reputation in Expansion
    TopSource · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  4. TopSource Portico Global Employment Platform
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  5. TopSource Story Line in Employment & Payroll Services
    TopSource · provider · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  6. ANNEX-1-EOR-Services_30.07.26.pdf
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  7. application-pdf
    Companies House: audited TopSource Worldwide TopCo consolidated accounts · documentation · Checked 16 Sept 2026

    Scanned 49-page filing; key financial, audit, ownership and subsidiary pages visually read. Original capture has no text layer; preserved unchanged.

    Independent published source
  8. Legal & Compliance Portal - TopSource
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  9. TSW-Group-Ltd_Self-Assesment-Questionnaire_CONFIDENTIAL_22.03.2024-1-1.pdf
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  10. Employer of Record (EOR) Services | Hire in 180+ Countries
    TopSource · provider · Checked 15 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  11. TOPSOURCE WORLDWIDE GROUP LIMITED overview - Find and update company information - GOV.UK
    Companies House · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Independent published source
  12. FRP Corporate Finance lead on sale of US-based Blueback Global | FRP Advisory
    FRP transaction adviser · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Independent published source
  13. TSW-Group-EOR-Data-Protection-Provisions_2025-1.pdf
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  14. TOPSOURCE WORLDWIDE GROUP LIMITED filing history - Find and update company information - GOV.UK
    Companies House · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Independent published source
  15. ISO-27001-Certificate-TOPSOURCE-INFOTECH-SOLUTIONS-PRIVATE-LIMITED.pdf
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  16. TopSource Global and PEO Worldwide | FRP Advisory
    FRP transaction adviser · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Independent published source
  17. TSW_Services-General-Terms-and-Conditions_18.08.2026-1.pdf
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  18. TopSource-Worldwide-Approved-Sub-processor-Agreement_2024_Strictly-Private-Confidential.pdf
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued
  19. Offboarding-Fees-List-Annex-to-EOR-Order-for-Services-Form-2026.pdf
    TopSource · documentation · Checked 16 Sept 2026

    Public source inspected; limitations and product scope retained in assessment.

    Provider-issued