Employment Hero review

Global Teams is now HeroForce EOR, with the older help centre explicitly recording the replacement by December2025. Current pages claim180+ countries; older Singapore country list is dated September2022 and says partners may supply countries without an entity. This establishes a mixed entity/partner model, not180owned employers or tested country quality. Remote Hero Australia is an EH entity, unrelated to Remote.com.

Onboarding and approval workflow

Current request workflow captures country, gross salary, mandatory/optional costs, residency, work eligibility, hours, probation, leave and local benefits. EH checks local compliance, client signs proposal and separately approves worker contract before employee signature/onboarding. Permission groups may delegate these actions. Terms treat account approvals as binding authority; no universal onboarding-time guarantee or hands-on test.

HeroForce advertises a5% payroll fee with comparative savings claims; no independently verified savings calculation. Terms define management-fee base as gross wages including bonuses/commissions/allowances plus statutory pension, excluding reimbursed expenses, with actual percentage in proposal. Taxes, total employment costs and separately scheduled operational charges apply. This is not a fixed per-person EOR price or proof of all-in5% cost. Existing contracts and SaaS subscriptions may differ.

Breach audit and data exit

DPA requires written breach notification without undue delay where law requires,reasonable remediation,excludes client-caused breaches from clause obligations; extra assistance chargeable unless needed for EH failure. Audit/questionnaire normally no more than annually,at customer cost with prior reports potentially supplied. Written-request data return/deletion after service within agreed/reasonable period,legal retention exception; no universal numeric retention deadline or full employment-transfer guarantee.

Invoices remain payable in full during disputes, which must be raised within14days; good-faith investigation within10businessdays, upheld amount credited against later invoice/outstanding balances. Failed draws require alternative cleared funds within24hours and scheduled dishonour/advance fees. EH may suspend immediately; uncured funding default48hours permits termination/offboarding, while fees/employment costs continue. These are published proposed terms, not evidence enforcement always occurs.

Payroll and document incidents

Provider status page records September2 2026 pay-run issues including remove/delete/finalise and leave adjustment, marked resolved16:37AEST; September1–4 employee CSV import issue with additional-worksite workaround; September11 optional contract clauses persisting in finalised HR documents, marked resolved17:05AEST. All systems operational at capture. Product/jurisdiction impact not fully identified; no inference of missed salaries, data breach, universal uptime or independent resolution confirmation.

The public HR trust register names Anthropic, Google/Gemini, Microsoft, OpenAI, Relevance AI, Langchain and ElevenLabs for distinct AI activities, with no-training assertions specifically on several enterprise-agreement rows. Intercom may process customer queries through Fin AI and retrieve Zendesk knowledge-base material before deflection/escalation. Langchain logs input/output for Hero AI/SmartMatch/LLMs. This documents stated processing routes, not proof that every EOR worker record reaches every listed service or that all rows carry identical retention/training restrictions.

Normal support and escalation

Product pages promise dedicated human employment specialists/local knowledge, while current HeroForce help routes employer/employee queries separately and offers AI assistance. Terms direct notices/complaints through support and require60days good-faith negotiation before proceedings. Published legal text disclaims legal/tax/accounting advice despite broad marketing. No signed support resolution SLA, numerical staffing or service-credit schedule obtained.

Current request workflow captures country, gross salary, mandatory/optional costs, residency, work eligibility, hours, probation, leave and local benefits. EH checks local compliance, client signs proposal and separately approves worker contract before employee signature/onboarding. Permission groups may delegate these actions. Terms treat account approvals as binding authority; no universal onboarding-time guarantee or hands-on test.

Ai and support recipients

The public HR trust register names Anthropic, Google/Gemini, Microsoft, OpenAI, Relevance AI, Langchain and ElevenLabs for distinct AI activities, with no-training assertions specifically on several enterprise-agreement rows. Intercom may process customer queries through Fin AI and retrieve Zendesk knowledge-base material before deflection/escalation. Langchain logs input/output for Hero AI/SmartMatch/LLMs. This documents stated processing routes, not proof that every EOR worker record reaches every listed service or that all rows carry identical retention/training restrictions.

HeroForce expenses support employee submission/edit/resubmission,manager approval/decline,requests for detail and extra approval configuration. FAQ asks when reimbursement occurs but states only processing through platform, no deadline. Proposal configures local insurance/benefits; EOR page promises statutory administration. No country insurer/premium/exclusion or claims-service evidence obtained; Work app consumer perks cannot be assumed equivalent to included EOR health insurance.

Leave reporting limits

HeroForce leave FAQ explicitly excludes EOR employees from standard Leave Reporting and Leave Calendar. Managers can inspect balances through leave requests/request-leave function. EH controls country leave categories; approved prior-month leave locks at month-end and team must unlock corrections. These are documented HeroForce limitations; separate SaaS review reports of mismatched balances are not proof this same EOR process produced payroll loss.

Current request workflow captures country, gross salary, mandatory/optional costs, residency, work eligibility, hours, probation, leave and local benefits. EH checks local compliance, client signs proposal and separately approves worker contract before employee signature/onboarding. Permission groups may delegate these actions. Terms treat account approvals as binding authority; no universal onboarding-time guarantee or hands-on test.

Controlled employee fields

HeroForce file-management guide restricts direct edits to employment type/title/start/termination/probation/history,HR documents,uploaded documents,pay details and work eligibility; team must process changes. Linked active PEO employees can receive cross-organisation tasks/reminders, introduced after prior restriction. Integrated platform does not mean identical permissions/functionality to direct employment. No authenticated workflow/partner-portal test performed.

DPA requires written breach notification without undue delay where law requires,reasonable remediation,excludes client-caused breaches from clause obligations; extra assistance chargeable unless needed for EH failure. Audit/questionnaire normally no more than annually,at customer cost with prior reports potentially supplied. Written-request data return/deletion after service within agreed/reasonable period,legal retention exception; no universal numeric retention deadline or full employment-transfer guarantee.

Commitment and transfer

Master terms convenience termination requires30days notice only after all employee contracts and material obligations ended. EOR page offers help moving to own entity, but no binding fee-free migration timetable obtained. Client-fault termination may force transfer/redundancy at client expense. Generic software finance FAQ has initial12month commitments/minimum-headcount/arrears and payout rules; HeroForce billing says SaaS agreements remain separate, so those are not assumed universal EOR terms.

DPA effectiveJune15 2026 specifies APAC platform storageAustralia; UK HR Australia/Ireland,payroll primarilyIreland; classicHumiCanada; Canadian eOSHR Australia/Canada,payroll primarilyCanada. Customer data not used to train AI; platform AI providers prohibited from retaining beyond output. Some core AI features cannot be opted out; recruitment scoring requires human oversight. Subprocessor changes require subscription for notice,30day documented objection and up to60day workaround; the previously inaccessible public HR subprocessor roster is now fully read (57 entries). The list names countries, activities and transfer mechanisms. Actual underlying audit reports and EOR-specific recipient mapping remain unavailable.

Ai and support recipients

The public HR trust register names Anthropic, Google/Gemini, Microsoft, OpenAI, Relevance AI, Langchain and ElevenLabs for distinct AI activities, with no-training assertions specifically on several enterprise-agreement rows. Intercom may process customer queries through Fin AI and retrieve Zendesk knowledge-base material before deflection/escalation. Langchain logs input/output for Hero AI/SmartMatch/LLMs. This documents stated processing routes, not proof that every EOR worker record reaches every listed service or that all rows carry identical retention/training restrictions.

Global Teams is now HeroForce EOR, with the older help centre explicitly recording the replacement by December2025. Current pages claim180+ countries; older Singapore country list is dated September2022 and says partners may supply countries without an entity. This establishes a mixed entity/partner model, not180owned employers or tested country quality. Remote Hero Australia is an EH entity, unrelated to Remote.com.

Ownership and scale

Group statement and later January2025 announcement confirm Humi acquired/integrated; January8 initial release was still subject to closing. Group includes Employment Innovations,RemoteHero,Webscale,Humi andAmeego; KeyPay acquisition described in company history. February17 2026 joint announcement starts SEEK Growth Fund stake-sale process,not completed divestment; company reportsA$300mARR,30%+growth and$120bnannual payments. No current consolidated cash/runway or independently audited group ARR obtained.