Grafton review

Czech payroll/EOR page now inspected in both direct capture and browser. It displays the service heading/banner and corporate footer but no substantive service description. Candidate-account links and certification logos do not establish an EOR employer workflow or current assurance scope. Existing substantive Poland/Baltics EOR evidence is retained with its own country scope; Czech charges, employer identity and delivery conditions remain unanswered.

Identity

Grafton describes founding in Ireland in1982, entering CEE in1994 and Poland in1996–97, and joining Gi Group in2018. Polish website terms identify Grafton Recruitment Sp z oo, KRS0000744760/NIP5272861049. UK privacy includes Grafton Professional Staffing Limited; Dutch terms identify Gi Group Perm BV trading as Grafton. These distinct legal entities require hire-specific attribution and are not interchangeable. Unrelated Grafton organisations and historical Irish staffing records were not used to establish current ownership.

The inspected Dutch general schedule requires payment within14 days unless agreed otherwise,1% monthly late interest, invoice objections within14 days and collection costs of15% with EUR200 minimum. Generic termination allows three months notice, but the secondment section expressly overrides that general termination provision and prohibits premature termination outside specified default/insolvency cases. Country/product scope must be confirmed before using these terms in an EOR comparison.

Dutch transfer

Dutch secondment terms allow direct hire without extra fee after1,700 invoiced/paid hours; earlier transfer incurs a formula based on25% of the rate and remaining hours, or EUR7,500 excluding VAT where no rate was agreed. Travel, accommodation and employee expenses are additional. General liability is limited to insured and actually reimbursed amounts, excludes indirect damage, imposes broad client indemnities and expires after one year, with intent/gross-negligence exceptions. These are published Dutch recruitment/secondment terms, not a verified global EOR MSA.

Poland/Baltics EOR offers payroll, tax/social contribution and employee documentation administration. No inspected operational cutoffs, approval/reconciliation example or error-compensation SLA establishes actual accuracy. One UK agency worker reports long-running pay issues attributed to NHS EEAST while praising Grafton staff chasing them; it is staffing evidence, not proof Grafton caused an EOR payroll failure.

Thirty distinct Trustpilot posts were collected from the displayed Most recent ordering:20 on page1 and10 on page2, spanning November2022–December2024. Many concern suspected WhatsApp/Telegram impersonators, some five-star ratings are explicitly intended to protect the company rating, and one one-star account concerns unrelated crystal mugs. Provider replies deny affiliation and point to official channels; the primary contact page independently warns about impersonation. These posts are quality/identity leads or exclusions, not EOR customer failure statistics. Page recency summary conflicts with visible dates; actual post dates and ordering are preserved. No matching G2/Capterra EOR profile emerged from bounded searches.

Support

Grafton advertises local HR specialists and country contact routes; UK recruitment reviews often praise named consultants, interview help and responsiveness, while one candidate reports no follow-up after interview. Published response times and binding EOR escalation ownership were not obtained. Suspected impersonation reports have been separated from genuine service accounts and provider denials retained.

Czech payroll/EOR page now inspected in both direct capture and browser. It displays the service heading/banner and corporate footer but no substantive service description. Candidate-account links and certification logos do not establish an EOR employer workflow or current assurance scope. Existing substantive Poland/Baltics EOR evidence is retained with its own country scope; Czech charges, employer identity and delivery conditions remain unanswered.

Platform

Public Grafton sites expose candidate accounts, vacancy applications and some worked-hours functions; UK privacy mentions MyGiGroup. These are not a demonstrated unified EOR employer/employee dashboard. Reporting/export detail, two-way integrations, country portal handoffs, user testing and recovery/uptime evidence remain missing from the inspected EOR pages.

Polish EOR covers employment formalities, leave and occupational health/safety administration. Baltic legal-employer pages cover local employee entitlements. No detailed insurer/premium schedule, employee benefit choice, reimbursement timetable or demonstrated leave workflow was obtained. Dutch secondment expense exclusions cannot establish Baltic benefit costs.

Legal employment and client operational supervision are explicit, but no operative Poland/Baltics EOR MSA or complete employee IP/confidentiality assignment chain was inspected. Polish website regulations concern candidate/site accounts. Dutch recruitment/secondment indemnities and permission requirements are documented separately; counsel authority, local partner instruction rights and settlement consent remain hire-specific gaps.

Dutch transfer

Dutch secondment terms allow direct hire without extra fee after1,700 invoiced/paid hours; earlier transfer incurs a formula based on25% of the rate and remaining hours, or EUR7,500 excluding VAT where no rate was agreed. Travel, accommodation and employee expenses are additional. General liability is limited to insured and actually reimbursed amounts, excludes indirect damage, imposes broad client indemnities and expires after one year, with intent/gross-negligence exceptions. These are published Dutch recruitment/secondment terms, not a verified global EOR MSA.

The inspected Dutch general schedule requires payment within14 days unless agreed otherwise,1% monthly late interest, invoice objections within14 days and collection costs of15% with EUR200 minimum. Generic termination allows three months notice, but the secondment section expressly overrides that general termination provision and prohibits premature termination outside specified default/insolvency cases. Country/product scope must be confirmed before using these terms in an EOR comparison.

Dutch transfer

Dutch secondment terms allow direct hire without extra fee after1,700 invoiced/paid hours; earlier transfer incurs a formula based on25% of the rate and remaining hours, or EUR7,500 excluding VAT where no rate was agreed. Travel, accommodation and employee expenses are additional. General liability is limited to insured and actually reimbursed amounts, excludes indirect damage, imposes broad client indemnities and expires after one year, with intent/gross-negligence exceptions. These are published Dutch recruitment/secondment terms, not a verified global EOR MSA.

UK privacy, revised7 May2020, covers candidates, temporary workers and employees, payroll/benefits providers, shared MyGiGroup data and group companies acting as autonomous controllers. It describes generic security and cross-border safeguards but still references the EU-US Privacy Shield, so a current transfer assessment and employee DPA are needed. Global privacy is narrower marketing/precontract material. No demonstrated MFA, EOR subprocessor schedule, assurance report or contractual breach deadline was obtained.

Review scope

Thirty distinct Trustpilot posts were collected from the displayed Most recent ordering:20 on page1 and10 on page2, spanning November2022–December2024. Many concern suspected WhatsApp/Telegram impersonators, some five-star ratings are explicitly intended to protect the company rating, and one one-star account concerns unrelated crystal mugs. Provider replies deny affiliation and point to official channels; the primary contact page independently warns about impersonation. These posts are quality/identity leads or exclusions, not EOR customer failure statistics. Page recency summary conflicts with visible dates; actual post dates and ordering are preserved. No matching G2/Capterra EOR profile emerged from bounded searches.

Czech payroll/EOR page now inspected in both direct capture and browser. It displays the service heading/banner and corporate footer but no substantive service description. Candidate-account links and certification logos do not establish an EOR employer workflow or current assurance scope. Existing substantive Poland/Baltics EOR evidence is retained with its own country scope; Czech charges, employer identity and delivery conditions remain unanswered.

Identity

Grafton describes founding in Ireland in1982, entering CEE in1994 and Poland in1996–97, and joining Gi Group in2018. Polish website terms identify Grafton Recruitment Sp z oo, KRS0000744760/NIP5272861049. UK privacy includes Grafton Professional Staffing Limited; Dutch terms identify Gi Group Perm BV trading as Grafton. These distinct legal entities require hire-specific attribution and are not interchangeable. Unrelated Grafton organisations and historical Irish staffing records were not used to establish current ownership.