Oyster review

Current provider information distinguishes EOR in 120+ countries from broader platform coverage in 180+; its Trustpilot company-written description uses 180+ for EOR. Preserve the inconsistency and require country/role confirmation instead of treating aggregate directory/profile counts as local eligibility proof.

Delivery model

Terms allow subsidiaries or third-party employers; Oyster retains service responsibility and controls employment decisions.

Advertises USD 699 per employee monthly, with annual discounts and no minimum headcount. Employment costs remain additional.

Capterra switching attribution

Switching accounts preserve their actual attribution. RyanMae explicitly corrects the dropdown’s Remote Utilities label to prior EOR Remote.com and alleges billing/compliance information problems there; those allegations are not attributed to Oyster. Bruno criticises the previous G-P charging structure without invoices. David cites previous Deel transparency concerns; Simon changed employer rather than independently choosing a replacement EOR. Each is one account with historical and evidentiary limits; provider comparison claims are not independently verified.

Oyster offers hiring and payroll in Australia. The country guide is educational; the separate EOR hiring API lists Australian employment creation, onboarding and e-signature support.

EOR specialist service

Oyster describes country specialists for onboarding and specialist-managed exits, with local-currency payroll, employee payslips, payroll reports, leave and expense workflows. Published service features do not establish measured resolution times.

Oyster offers hiring and payroll in Australia. The country guide is educational; the separate EOR hiring API lists Australian employment creation, onboarding and e-signature support.

EOR specialist service

Oyster describes country specialists for onboarding and specialist-managed exits, with local-currency payroll, employee payslips, payroll reports, leave and expense workflows. Published service features do not establish measured resolution times.

Describes employee payslips, employer payroll reports, role-specific access, leave and expense workflows, integrations and specialist offboarding. These are documented features, not tested service performance.

Privacy centre

The previously inaccessible privacy centre now renders. It describes routes for access, correction, deletion and restriction, cookie-choice management and submitting/viewing data-subject requests. It points employees to their platform account for direct access/correction, with separate Privacy Notice and Trust Center links. This establishes public navigation and stated rights routes, not successful request submission, response time, deletion completion, current subprocessor detail or an EOR contractual retention guarantee.

Describes employee payslips, employer payroll reports, role-specific access, leave and expense workflows, integrations and specialist offboarding. These are documented features, not tested service performance.

Australia service

Oyster offers hiring and payroll in Australia. The country guide is educational; the separate EOR hiring API lists Australian employment creation, onboarding and e-signature support.

The current DPA is revised 4 February 2026. Oyster and customer are independent controllers of EOR worker and customer-account data. Oyster is processor for payroll-only, Intelligence and People Partner data; employees processing the customer own third-party data on customer systems do not make Oyster its processor. Product-specific roles should not be collapsed into a single EOR processor claim.

Indemnity scope

Customer terms indemnify for Oyster breach and fraud/gross negligence/wilful misconduct. Employment, termination and classification indemnity is limited to cases caused by Oyster fraud, gross negligence or wilful misconduct. Indemnifying party controls defence, with consent required for specified settlements imposing payment, admissions or other obligations. Published caps and country/service-specific overriding documents must be read with these triggers.

Current DPA gives 30 days after its published subprocessor-list update to object on reasonable data-protection grounds. Parties discuss concerns; absent resolution Oyster chooses not to appoint the provider or permits suspension/termination of affected service under agreement terms, with pre-existing fees still due. Oyster remains responsible for subprocessor compliance under the DPA. Listed local payroll processors are not automatically the legal employers.

DPA transfers retention

DPA describes SCCs/UK addendum for non-adequate international transfers, with conditional supersession where Oyster has relevant Data Privacy Framework certification. Schedule 4 says AWS data is stored in Ireland; other listed processors include Google and local payroll suppliers. Customer-data deletion follows retention policy and reasonable earlier requests subject to legal duties, without a universal fixed deletion deadline. This does not prove all data stays in Ireland or that a current DPF registry entry was checked.

The current DPA is revised 4 February 2026. Oyster and customer are independent controllers of EOR worker and customer-account data. Oyster is processor for payroll-only, Intelligence and People Partner data; employees processing the customer own third-party data on customer systems do not make Oyster its processor. Product-specific roles should not be collapsed into a single EOR processor claim.

DPA incident scope

After confirming an incident, the DPA requires notice without undue delay when Oyster is a controller, and no more than one business day when it is a processor, subject to applicable law. The one-business-day bound should not be represented as a universal EOR-worker-data commitment. DPA preserves agreement liability limitations and neither party pays regulatory fines for the other party own legal breach.

Switching accounts preserve their actual attribution. RyanMae explicitly corrects the dropdown’s Remote Utilities label to prior EOR Remote.com and alleges billing/compliance information problems there; those allegations are not attributed to Oyster. Bruno criticises the previous G-P charging structure without invoices. David cites previous Deel transparency concerns; Simon changed employer rather than independently choosing a replacement EOR. Each is one account with historical and evidentiary limits; provider comparison claims are not independently verified.

2024 UK balance sheet

At December 2024 the UK company reported cash GBP 473,559, current assets GBP 3,889,073, current liabilities GBP 2,790,333 and net assets GBP 1,098,740 (2023: GBP 787,862). All GBP 3,415,514 debtors were amounts owed by group undertakings; other creditors of GBP 2,303,830 are not broken down further. Average employees were 65. Historical entity-only liquidity and group receivables do not establish present group runway or segregation of customer payroll funds.