Plane review

The service contracts identify Pilot Platform Inc., doing business as Plane. Its own rebrand page says pilot.co redirects to plane.com and legal entity names, contracts and payments continue. This is one provider, distinct from unrelated Pilot-branded bookkeeping and aviation businesses. The rebrand page shows a June 2026 update date, but the June 2023 terms already use Plane; the update date is not treated as the original rebrand date.

Iraq policy followup

Current February 25, 2026 contractor-country article excludes specified jurisdictions and comprehensive sanctions; Iraq is not named among explicit exclusions. March 13 currency table omits IQD and Iraq from the local-transfer list, while the June 17 blog explicitly includes IQD among newly added currencies and claims 138 total. The dates and scope may explain some difference; public pages do not establish an available specific Iraqi bank route or resolve the March 2025 report. Contractor-payment support must not be read as EOR hiring eligibility.

Published EOR service pricing is USD 499 per employee per month; US payroll is USD 19, contractor payments USD 39 per active person, and core HRIS USD 0. Marketing promises no base/minimum, setup or cancellation fee and offers monthly contracts. These are service fees, not total employment cost. Salaries, employer liabilities, selected benefits and additional agreed services remain separate.

Iraq policy followup

Current February 25, 2026 contractor-country article excludes specified jurisdictions and comprehensive sanctions; Iraq is not named among explicit exclusions. March 13 currency table omits IQD and Iraq from the local-transfer list, while the June 17 blog explicitly includes IQD among newly added currencies and claims 138 total. The dates and scope may explain some difference; public pages do not establish an available specific Iraqi bank route or resolve the March 2025 report. Contractor-payment support must not be read as EOR hiring eligibility.

Help documentation describes people/admin management, payroll summaries and reports for payments, payroll journal/preview, expenses, people, compensation history, benefits and time off. Reports support filtering, column selection and CSV/XLSX export. Payroll automation can be configured for manual approval; documented capabilities were not hands-on tested.

Iraq policy followup

Current February 25, 2026 contractor-country article excludes specified jurisdictions and comprehensive sanctions; Iraq is not named among explicit exclusions. March 13 currency table omits IQD and Iraq from the local-transfer list, while the June 17 blog explicitly includes IQD among newly added currencies and claims 138 total. The dates and scope may explain some difference; public pages do not establish an available specific Iraqi bank route or resolve the March 2025 report. Contractor-payment support must not be read as EOR hiring eligibility.

Customer FAQs explicitly describe both owned entities and partners as local legal employers. EOR terms permit suppliers, promise disclosure of their identity and make Plane responsible for their compliance with the agreement and law. The EOR marketing page says it does not work with multiple EOR partners; this is not proof of wholly owned delivery. No complete named employer/partner map or country-by-country portal arrangement was obtained.

Human support

Pricing and EOR pages offer 24/5 support through Slack, email and chat for customers and workers. Help articles route local benefit and employment changes to support@plane.com. Binding response/resolution times, named country specialists, weekend escalation and remedies remain unverified. Review evidence includes strong praise and unresolved communication complaints.

The employee guide describes payment history and bank accounts, payslips/documents, tasks, expense reimbursement tracking, leave, time entries and personal reports. It also documents two-factor authentication settings. This supports an employee portal claim, but does not establish identical partner/country workflows or measured usability.

Employer workflows

Help documentation describes people/admin management, payroll summaries and reports for payments, payroll journal/preview, expenses, people, compensation history, benefits and time off. Reports support filtering, column selection and CSV/XLSX export. Payroll automation can be configured for manual approval; documented capabilities were not hands-on tested.

The employee guide describes payment history and bank accounts, payslips/documents, tasks, expense reimbursement tracking, leave, time entries and personal reports. It also documents two-factor authentication settings. This supports an employee portal claim, but does not establish identical partner/country workflows or measured usability.

Benefits and leave

International benefits depend on country and customer choices; optional health/dependent cost shares are selected during onboarding and plan details are requested from support. The guide lists an optional LifeWorks EAP at USD 11 per person per month where available. Leave can be tracked in Plane and may also require approval in a customer’s separate system; special leave routes to support. The 175+ benefits-market claim is not an EOR coverage count.

Customers source/evaluate workers, direct work and provide safety/training/equipment. They must request termination through Plane with reasonable grounds and required notice, rather than directly notifying the worker. Employment and this agreement continue while lawful termination is pending. A cancel-any-time subscription claim does not remove employee notice, severance or other obligations.

Employment liability caveat

The general agreement disclaims employer status for specified discrimination and other claims unless tied to unlawful written Plane direction; the EOR agreement separately makes Plane the employer and states product-specific terms prevail in conflicts. EOR terms disclaim responsibility for sourcing, work quality or worker misconduct. Exact enforceability and negotiated local risk allocation were not assessed.

Customers source/evaluate workers, direct work and provide safety/training/equipment. They must request termination through Plane with reasonable grounds and required notice, rather than directly notifying the worker. Employment and this agreement continue while lawful termination is pending. A cancel-any-time subscription claim does not remove employee notice, severance or other obligations.

Deposit refund

The March 2026 deposit guide requires one month of expected employee payroll plus employer taxes, collected on approval during onboarding and held through employment. It says refund occurs within 30 days after final payroll. EOR terms allow offset against unpaid amounts. The deposit protects salary payment if customer funding fails; segregation, trust custody and insolvency protection were not established.

The public privacy policy, last updated June 2023, describes service providers mostly in the EU/US, financial partners, international transfers and retention for legal/payment obligations. It still refers to Privacy Shield and conditional UK membership language; no current customer DPA, named subprocessor schedule or incident notification deadline was located. The provider reports SOC 2 Type 2 Security attestation by Schneider Downs over five months, but the report and current audit period were not obtained.

Roles and review followup

The June 2026 roles guide gives admins broad access, managers direct-report access with standard/payment/full-access levels, and specialized viewer, accountant and HR-coordinator roles. An August G2 reviewer criticized all-or-nothing access and contractor onboarding; Plane’s response offered a permissions walkthrough. The documentation qualifies a blanket claim that no restricted roles exist, while bespoke role customization and the reviewer’s resolution remain unconfirmed.

The service contracts identify Pilot Platform Inc., doing business as Plane. Its own rebrand page says pilot.co redirects to plane.com and legal entity names, contracts and payments continue. This is one provider, distinct from unrelated Pilot-branded bookkeeping and aviation businesses. The rebrand page shows a June 2026 update date, but the June 2023 terms already use Plane; the update date is not treated as the original rebrand date.

Availability and continuity

At capture, Plane’s status site reported all systems operational and 100% for Manage, Work, Plane ID, support and payments over its displayed June–September 2026 window. This provider-reported status is not a guarantee that every individual transfer arrived or a contractual uptime SLA. No audited financials, tested continuity plan or segregated-client-fund assurance was obtained.